POS Help Desk Specialist

Insight Global • Los Angeles, CA • 5h ago

Job Description

The POS Help Desk Specialist reports to the IT Tech Supervisor and is responsible for delivering technical support for point-of-sale (POS) systems and store technology. This role ensures seamless store operations by troubleshooting hardware and software issues while providing excellent customer service.

Key Responsibilities:

Provide support for POS systems, Windows PCs, and store technology

Troubleshoot hardware and software issues (registers, scales, touchscreens, peripherals)

Manage and track incidents using ServiceNow

Support POS platforms such as NCR ENCOR, Aloha, and Hobart

Assist with computer setup, imaging, and deployment for store environments

Diagnose and resolve connectivity, Microsoft 365, and Windows-related issues

Handle high-volume support requests via phone, Teams, and ticketing systems

Support new store openings and ongoing store operations

Coordinate with external vendors for escalations and hardware replacements

Perform maintenance tasks such as touchscreen calibration and scale troubleshooting

Maintain clear communication with internal teams and store personnel to ensure timely resolution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Previous experience in a POS or IT Help Desk support role

Hands-on experience with ServiceNow for ticket management

Familiarity with NCR hardware or similar POS systems

Strong troubleshooting skills across Windows PCs and POS environments

Experience supporting hardware such as scales, registers, and touchscreens

Background in retail, grocery, or restaurant environments

Bilingual in Spanish and English

Ability to manage a high volume of support requests (calls, tickets, Teams)

Strong communication skills and customer service mindset Bilingual in Spanish and English

Go to Apply

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