IT Help Desk/Analyst

POINTE PRECISION INC • Plover, WI • 5h ago

JOB REQUIREMENTS: Position Summary: We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career and is eager to learn, develop technical skills, and grow within a hands-on IT environment. You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise application. Training and mentorship will be provided. This is a fully onsite position allowing for hands-on experience with systems and direct interaction with end users. Responsibilities: Serve as first point of contact for IT support requests (phone, email, ticketing system and in-person). Troubleshoot hardware and software issues on: PCs, laptops, printers, and mobile devices. Set up and deploy new equipment for employees. Create, modify, and disable user accounts.

Document issues and resolutions. Assist with IT projects and system improvements. Work with vendors to resolve technical issues. Additional Opportunities (Training Provided0: Support and provide back-up in other areas of Information Technology as necessary. Assist with system and network administration tasks, including but not limited to backups, database support, installing software, systems upgrades, patches, and processing user requests. Other duties as may be necessary to fulfill the responsibilities of the position. **\ OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications: \Associate\'s degree in IT, Computer Science, or related field Strong interest in IT and technology * Good problem-solving skills and attention to detail
Strong communication and customer service skills Ability to work independently and as part of a team Basic Technical Knowledge Required: Knowledge of: Windows 10/11 MS Office (Word, Excel, Outlook, PowerPoint, OneNote) Basic understanding of networking concepts (IP Addressing, DHCP) Nice to Have (Will Train) Active Directory / user account management PowerShell or scripting VMware or virtualization concepts Cisco IOS Visual Studio ** APPLICATION INSTRUCTIONS: Apply Online: http://pointeprecision.com/careers

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