Customer Service Manager

Robert Half • Tyngsboro, MA • 2h ago

Description

Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.

Key Responsibilities:

Provide leadership, direction, and support to the customer service team.

Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.

Prepare quotes and proposals in response to customer inquiries and requests.

Work directly with customers to process orders, resolve issues, and ensure timely communication.

Enter and maintain customer and order information within the company ERP/CRM system.

Maintain customer records and databases with a high degree of accuracy.

Manage internal quote tracking and customer request databases.

Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.

Follow up on quotations and proposals to support business development efforts.

Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.

Analyze customer concerns and identify opportunities to improve service processes.

Perform additional customer service and administrative duties as needed.

Requirements

Minimum of 5 years of customer service experience.

Minimum of 3 years of supervisory or management experience.

Strong leadership, coaching, and team development skills.

Excellent verbal and written communication skills.

Highly organized with the ability to manage multiple priorities simultaneously.

Strong problem-solving skills and attention to detail.

Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Experience with ERP or CRM systems preferred.

Associate's or Bachelor's degree preferred.

Robert Half is an equal opportunity employer committed to creating an inclusive workplace for all employees.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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