Customer Service Representative

NORTHWESTERN ENERGY • Butte, MT • 2d ago

Customer Service Representative - MT

Are you seeking a challenging career that allows you the ability to contribute to a fast-paced, customer-focused environment, a career that will provide opportunities for personal growth?

Work Location: Remote Opportunities: Butte, Billings, Bozeman, Helena, Great Falls, Missoula, Kalispell, or Havre Montana.

Remote or On-Site Opportunity: Butte Montana

Pay range: $20.75 to $25.75 per hour starting base wage with career advancement opportunity up to $33.99 per hour

Employment Status: Regular Full-time

External candidates apply at [northwesternenergy.com northwesternenergy.com

Internal candidates apply through [iConnect iconnect.nwe.northwesternenergy.com.

Do you have a genuine desire to provide good customer service?

At NorthWestern Energy, Customer Service Representatives (CSR's) are a customer's first point of contact. As a CSR, you will have the opportunity to assist customers in responding to a variety of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail and email.

What you will be a part of:

The Customer Service Representative Team covers a 24x7 schedule rotation that includes core hours, nights, weekends, holidays, and availability for emergency call outs. Hours worked outside of defined core business hours do qualify for premium pay opportunities.

Why do people work here:

NorthWestern Energy employees are our greatest asset: They work together daily to deliver safe, reliable and innovative energy solutions that create value for customers, communities, employees and investors.

NorthWestern Energy's Vision is to enrich lives through a safe sustainable energy future and we strive daily to meet our Service Values of Safety, Excellence, Respect, Value, Integrity, Community and Environment, while maintaining our Code of Business Conduct & Ethics.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

401K with company match up to 4% and non-elective contribution up to 7%

Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)

Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)

Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)

Tuition reimbursement

Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)

Paid company endorsed volunteer opportunities

Paid parental leave

Paid bereavement leave

Paid training opportunities

Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

Here is what it takes:

A genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability.

A remote based CSR must have and maintain Spectrum internet service capability to their remote office location

A remote based CSR's office location must be in a private location and free from distractions

A CSR is required to be able to report to a local service location within 45 minutes should they become unable to perform their duties remotely.

All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics

Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

An authentic interest in delivering customers a solution-based customer experience.

The ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations.

Effectively respond to customer requests that result in customers feeling supported and valued. Including but not limited to the following:

Provide customer account information and technical customer support

Assist customers with credit program information, customer aide and energy efficiency programs

understand and explain rate information and bill calculation

An objective to meet or exceed Contact Center metrics

Adept at documentation of all customer interactions

Adhering to all company policies and procedures including customer confidentiality

Demonstrate and maintain a good safety record

High School diploma or equivalent

Ability to maintain composure in a fast-paced environment

Good time management and organizational skills

Strong computer literacy including Microsoft Office Suite and other applications

Proficient typing skills

Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location.

The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements

Requisition #5020

Posting Dates: June 13, 2026 through June 28, 2026

Department/Division: Customer Care

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: None

Telecommuting: Full-time Negotiable within NorthWestern Energy Service Territory. Must have access to Spectrum Internet Service

Similar Jobs

Customer Service Specialist

Sherwin-Williams Company • Butte, MT • 1w ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

1w ago

Go to Apply

Recreation Manager

State of Montana • Whitehall, MT • 2w ago

Management & Administrative

/THE// OUTSIDE//IS IN US ALL./ Announcement: Please remember to attach the required documents listed in this announcement. Resume Cover Letter References Applications missing the requested documents will be considered in...

2w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Butte, MT • 3w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3w ago

Go to Apply

Travel CNA Montana State Hospital JULY START

Amergis • Warm Springs, MT • 9h ago

Hospital & Medical

TRAVEL CNA NEEDED START DATE JULY 27 26 Weeks 40 hours a week PAID WEEKLY!! The Certified Nursing Assistant (CNA) performs direct patient care under the direct supervision of a RN or LPN/LVN or other licensed medical pro...

9h ago

Go to Apply

Travel RN Montana State Hospital JULY START

Amergis • Warm Springs, MT • 9h ago

Hospital & Medical

Travel RN needed START JULY 27 26 WEEKS 36 hours a week $2704 PAID WEEKLY including stipends. If you have 2 years of Direct RN Psych experience we highly encourage you to apply. Corrections experience may also be conside...

9h ago

Go to Apply

Industrial Client Service Leader - Data Centers

CDM Smith • Butte, MT • 9h ago

Legal & Paralegal

45089BR Requisition ID: 45089BR Business Unit: IND Job Description: This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. * CDM Smith is seeking an I...

9h ago

Go to Apply

EOC Outreach Advisor

State of Montana • Butte, MT • 9h ago

Job Title: Outreach Advisor, Educational Opportunity Center Location: Butte, Montana Wage: $25.00 per hour Status: Full-time. Position is contingent upon continued grant funding. The Office of the Commissioner of Higher...

9h ago

Go to Apply

Teller

First Montana Bank • Anaconda, MT • 3d ago

Finance, Accounting & Banking

FT Bank Teller - First Montana Bank, Anaconda $1000 retention bonus!We are hiring a Bank Teller in Anaconda First Montana Bank is seeking an ambitious and energetic applicant who is looking for a professional career oppo...

3d ago

Go to Apply

Markets & Optimization Coordinator

NORTHWESTERN ENERGY • Butte, MT • 6d ago

Work location will be either Butte, Montana or Huron or Sioux Falls, SD QUALIFICATIONS INCLUDE: Demonstrate and maintain a good safety record Must possess strong interpersonal communication skills Bachelor's degree in bu...

6d ago

Go to Apply

Warehouse Associate/Truck Driver I

Rexel USA • Butte, MT • 6d ago

Trucking & Construction

3003 Nevada Avenue, Butte, MT Employment Type: Full-time Contract Type: US - Full Time Job Family: Supply Chain & Warehousing Experience Level (for career site): Experienced Professional Company Description We are lo...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)