Account Manager - Existing Installations

Schindler Holding • United States, United States • 1h ago

Your main responsibilities

The Account Manager - Existing Installations (EI) identifies opportunities through key customer contacts and industry information. They locate sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.

Customer and Account Management

Build and maintain favorable client relationships

Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Assist architects and/or developers with application of company products through layout data and specifications

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives

Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings

Assemble and present information for service, fixed priced repair and modernization

Identify and pursue potential customers to drive and support strategic growth objectives

Analyze customer needs and secure desirable business through application of company products and services

Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies

Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services

Assure full utilization of systems and follow best demonstrated practices (BDP)

Prepare and maintain required customer information and files in accordance with established procedures

Work in cooperation with Contract Control on sales contract agreements

Accounts receivable management for assigned accounts

Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

What you bring

Post Secondary Degree - preferably in Business or Engineering

3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment

Proficient in MS Office

Communication: Communicate clearly and articulately

Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction

Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers' acceptance

Persuasion: Motivate customers to act or react in a manner to support business growth

Presentation: Ability to present materials clearly and engage audience

Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork: Ability to interact with all levels and be an integral part of the operation

What's in it for you?

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

The salary range for this position is $62,000 to $75,000 CAD.

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role will be eligible for: Commission Plan

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.

We Elevate... Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

Discover more onour career website (https://www.schindler.com/en/careers.html) .

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

We Elevate

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