Computer User Support Specialist - Advanced
Location: Huntsville, AL, US
Job ID: ATR 17992
Job Description
Job Summary
Galapagos Federal Systems, LLC is seeking a highly motivated and skilled Advanced Computer
User Support Specialist to support U.S. Space Command operations at Redstone Arsenal. This
role is part of a team of dedicated professionals delivering mission-critical IT support in a
dynamic operational environment.
In this position, you will provide comprehensive technical support to end users by diagnosing
and resolving hardware, software, and network issues with efficiency and professionalism. You
will utilize remote support tools and an automated ticketing system to track, manage, and
document all service requests. As needed, you will conduct on-site support to perform hands-on
troubleshooting, system maintenance, and end-user training.
The ideal candidate is a technically proficient, customer-focused professional with a strong
foundation in computer hardware and software systems. Success in this role requires strong
analytical, communication, and problem-solving skills, along with the ability to deliver high-
quality IT support in a fast-paced, mission-driven environment.
Key Responsibilities
The Computer User Support Specialist will:
Provide technical support and troubleshooting for computer systems, software, and
hardware, including operating system configuration, user account management, and
backup and recovery processes
Install, configure, and maintain end-user devices, including desktops, laptops, printers,
and scanners
Perform hands-on installation, repair, and maintenance for issues that cannot be resolved
remotely
Engage with users to assess organizational needs and provide guidance on processes,
Maintain clear, professional communication with customers to ensure timely resolution
procedures, and best practices
and foster strong working relationships
Ensure all support activities are performed in compliance with established Service Level
Apply information security principles and adhere to established security policies,
Agreements (SLAs)
protocols, and standards
Requirements
Skills and Experience
The Computer User Support Specialist must have:
Minimum of Secret security clearance active
Minimum of five (5) years of professional IT experience supporting functions aligned
Strong technical proficiency with Windows operating systems, Microsoft Office Suite,
Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory
Solid understanding of information security principles, best practices, and compliance
Proven ability to diagnose, troubleshoot, and resolve complex IT issues both remotely
Excellent communication, customer service, and organizational skills
Experience with ticketing systems and remote support tools
Demonstrated ability to meet and maintain Service Level Agreement (SLA)
with this role standards and on-site requirements
Education and Certifications
The Computer User Support Specialist must meet the following:
Required
Bachelor's degree in computer science, Cybersecurity, Information Technology, Software
Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering,
or relevant industry experience may be considered in lieu of a formal degree
DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)
A DoDM 8140.03 Advanced Level Certification prior to the government-mandated
deadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCP
Bachelor's degree in computer science, Cybersecurity, Information Technology, Software
Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering,
or relevant industry experience may be considered in lieu of a formal degree
DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)
A DoDM 8140.03 Advanced Level Certification prior to the government-mandated
deadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCP
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Parental leave
Tuition reimbursement
Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be
required. Applicants selected will be subject to a security investigation and may need to meet
eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a
computer screen. The candidate must have enough mobility, including bending, reaching, and
kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting
to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned
8(a) Small Business specializing in global information technology solutions. We deliver
professional services in IT Design & Installation, Cybersecurity Engineering & Support,
Application Integration & Development, Software & Hardware Engineering, Network &
Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of experience supporting both federal and commercial markets, our
team brings innovative expertise to complex IT challenges, delivering solutions across the globe.
Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple: "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and
assignments at any time. The above job description is not all encompassing as positions,
functions, and qualifications may vary depending on business needs. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate
against applicants based on race, color, creed, religion, medical condition, legally protected
genetic information, national origin, sex (including pregnancy, childbirth, or related medical
condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or
other eligible veteran status or legally protected characteristics.
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