Employment Type:
Full time
Shift:
Description:
POSITION SUMMARY: Responsible for the accurate and efficient scheduling of diagnostic and operative procedures for the hospital, diagnostic testing unitsand the surgery centers. Maintains a professional working relationship with physicians, their office staff, and the facility Managersand Coordinators. Acts as a resource for the customers. Must be able to work on multiple job tasks simultaneously and have goodprioritization skills. Must be self-directed and have a strong commitment to customer service. Maintains confidentiality. EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE: High School graduate; additional college coursework preferred. Previous scheduling or medical office experience; Participates intraining program and continuing education; updates and maintains knowledge and skills related to specific areas of expertise. Medicalterminology preferred.Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas ofexpertise. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Strong organizational and time management skills required. Effective oral and written communication skills required. Pastexperience in PC utilization required, with a proficient use of a Windows environment. WORK ENVIRONMENT AND HAZARDS: Office environment. Exposure Class I and II. PHYSICAL DEMANDS: Sedentary work; standing, walking and sitting for prolonged periods of time, repetitive motion of hands, fingers and wrists. WORK CONTACT GROUP: Employees, medical staff, physician's office staff, patients, service departments, and various regulatory and professional agency staff. SUPERVISED BY: Patient Access Manager SUPERVISES: None CAREER PATH: Level 2, Level 3Access Scheduler Representative, Coordinator, Manager General Performance Criteria: Access Scheduler Representative Criteria Expectations Exceeds Meets Below Co-ordinates and schedules surgical and diagnostic patient procedures between surgeons and theiroffice staff, anesthesiology, external and internal providers according to established protocols.Schedules patient procedures in effort to maximize the efficiency, cost-effectiveness and utilization ofhuman and facility resources; making the patient and their needs the primary focus.Accountable for the completeness and accuracy of data entry into the scheduling system, includingpatient demographics, procedures, laterality, equipment, assistant services, patient care needs andprocedure time.As a part of the team, is accountable for the flow, completeness and accuracy of the surgical orderform surgical information.Collaborates extensively with other schedulers and manager to assure maximum utilization of blockand open time in each surgical facility.Collaborates with multiple network service areas, such as Pre-admission Testing, Patient Access, OPsurgical centers, Medical Imaging. To ensure appropriate and accurate patient scheduling access toall network services.Accountable to utilize excellent and professional telephone skills with all customers.Is effective in the utilization of verbal and written medical terminiology when scheduling in thesurgical and diagnostic service areas.Effectively utilizes a variety of office computer programs, such as Microsoft Office, as well as theability and willingness to learn new computerized resources PHS, HPF.Performs other clerical tasks to support manager (i.e. QA related audits).Actively participates in the development of work schedule to accommodate patient flow and meetdepartmental/staffing needs.Has the ability to process issues utilizing policy, procedures and leadership input. Professional and Staff Development Supports/participates with the orientation process for new team members.Participates in huddles, line ups, staff and employee meetings.Participates in voluntary and required inservice and educational activities.Participates in performance improvement activities by identifying and implementing a positivechange when areas needing improvement are identified.Demonstrates conflict resolution by consistently utilizing non-threatening, honest and clearcommunication. Resolves conflict with co-worker in a positive manner with the goal to reachmutually agreeable solution. Displays commitment of the Hospital Mission Adheres to standard policies related to infection control, fire and safety, personnel policies anddepartmental procedures. Is knowledgeable and compliant of hospital policy, customer servicestandards and adheres to hospital confidentiality statement.Facilitates patient and information flow by directing patients to correct locations. Maintains goodrelations with all customers and respects patient rights to privacy.Demonstrates excellent communication skills, team concepts and delivers exceptional customerservice to our patients, visitors and colleagues.
Pay range based on experience and Location $17.85-$25.90
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
