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Front Desk Assistant Manager

HYATT CORPORATION • Austin, TX • 5h ago

Assistant Front Desk Manager- Hotel Magdalena

BunkhouseHotel Magdalena

US - TX - Austin

Front Office

Entry Level Manager

Full-time

Hourly US Dollar (USD) pay basis

Req ID: AUS010624

::: section Summary

The Opportunity:

This position is responsible for providing superior service with all guest interactions. Specifically, a Front Desk Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Desk operations in its entirety.

The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. Furthermore, Front Desk Managers must develop and maintain the companys culture, values and reputation in the public eye, and with all staff, guests, vendors and partners

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the companys culture, values and reputation in the public eye.

Who We Are:

The grounds of Hotel Magdalena and Hotel Saint Cecilia are steeped in history from a not-so-distant pastoriginally home to the 1950s and 1960s hotspot, the Terrace Motor Hotel, a premier mid-century motor lodge boasting over 300 rooms and a poolside restaurant and lounge hosting musical acts.

Today we honor our heritage with a host of events and programming that reflect our musical lineage and the easy days of lake life. From clandestine concerts to visiting chefs, our lawn aims to serve as South Congress backyard.

Hotel Magdalenas 89 rooms are highlighted by the Texas sun at sunrise and sunset thanks to thoughtfully placed windows. For both comfort and visual pleasure, guests can enjoy a custom walnut built-in bed and desk, Sferra bed linens, Santa and Cole lamps, and Spanish tile in four bold colorways. The SANTAL 33 scented bath amenities from Le Labo Fragrances are crafted with notes of cardamom, iris, violet, and smoking wood.

Were Proud to Offer Exceptional Benefits, which Include:

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends and Family Room Rates

Generous Paid Time Off

Work-life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers

-Apple , ATandT, Verizon, Headspace and many more!

Key Responsibilities:

Ensure all employees adhere to dress code policies for their scheduled shift

Demonstrate a working understanding of labor cost control through effective scheduling and proactive management

Develop departmental objectives, budgets, policies, procedures, and strategies

Perform personnel actions such as hiring and disciplinary action, in coordination with Front of House Manager and other managers as necessary

Train and supervise Front Desk staff, including holding staff accountable for performance through regular evaluations

Work closely with Human Resources to maintain awareness of documentation needed and retained in employee files

Ensure all guests receive indulgent service through guest name recognition, concierge services, flawless check-in and out procedures, etc.

Help Oversee the VIP program and overall guest experience (GEM); oversee subsequent training of team members who support this effort

Ensure

:::

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