Inside Account Manager

Pilot Company • Orange, CA • 1h ago

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pay Rates Starting between: $16.90 - $18.00 / hour

The purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers' needs.

Grow and maintain current customer volume through customer relationships and follow through

Responsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume

Identify base volume customers with growth potential

Contact new base customers within 48 hours of account assignment to schedule personal introduction with current BDM

Perform volume usage analysis to increase domestic gallons

Provide solutions to ensure sales targets are not impacted

Manage customer attrition

Contact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed

Other

Customized customer reporting

Customer support, education and training

Manage sales activity in Salesforce

Analyze and provide pricing/payment terms

Liaison with Credit Department for collections

Fraud review and recommendations to reduce risk

Process card issues

Report and analyze KPI's

Attend weekly sales meetings in person

Qualifications

2 years of relevant industry sales, and/or customer service experience

High School Diploma or equivalent

Ability to travel within assigned region using own transportation

Good driving record

Ability to learn company systems and processes with training

Advanced Microsoft Office skills

Advanced CRM (preferred Salesforce), PRS, and other company software skills

Knowledge of fuel and trucking industry

Knowledge of company products and offering

Excellent written and verbal communication skills

Professional demeanor when communicating in person, email or phone

Ability to manage time and prioritize work

Highly organized with attention to detail

Ability to quickly learn new technology and use technology in all areas related to the role

Strong customer service skills with the ability to influence others and solve problems

Ability to work in a fast-paced, dynamic team environment

Ability to handle multiple tasks, meet deadlines, and work independently

Travel required less than 25%

General office work requiring sitting or standing for long periods of time

Ability to lift boxes weighing up to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Information

Weekly pay and strong benefits (Medical, Dental, Vision)

401(k) + Flexible Spending Accounts

Employee fuel discount

Tuition reimbursement to keep your career moving

A people-first culture where your work is recognized and your success is celebrated

This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship

This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Pilot is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business need.

Similar Jobs

Account Manager

HUB International • Irvine, CA • 1h ago

Management & Administrative

Job Description ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing ou...

1h ago

Go to Apply

Unilever • Carson, CA • 8h ago

Management & Administrative

Associate Manager, Affiliate Marketing Department: Marketing - US Location: Carson, CA START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3738071&source=3738071-CJB-0 ) Wh...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)