Salesforce Production Operations Manager

U.S. Bank • Columbus, OH • 2h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Production Operations Manager will lead a high-performing team responsible for end-user support, incident management, and defect triage across critical platforms including Salesforce, nCino, and PrecisionLender . This leader will provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement across the support lifecycle.

The role requires strong partnership and collaboration across a broad stakeholder landscape, including internal Product, Technology, Risk, and Business leaders, as well as external partners and vendors, to identify trends, prioritize enhancements, and deliver scalable solutions that improve user experience and platform performance. The Production Operations Manager will translate operational insights into data-driven recommendations, influencing enterprise decision-making and investment priorities.

This person will be responsible for developing team capability and building organizational strength, fostering a culture of accountability, continuous learning, and career growth. The ideal candidate brings deep experience in production support and software delivery, along with strong knowledge of banking processes, enabling alignment between business workflows and technology solutions.

Basic Qualifications

Bachelor's degree, or equivalent work experience

10 or more years of experience with developing and implementing applications

Eight or more years of experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications

Preferred Skills/Experience

Proven experience leading teams in Production Operations, Technology Operations, or similar support organizations

Strong understanding of enterprise SDLC, incident management frameworks, and production support models

Demonstrated ability to work across both technical teams and business stakeholders

Experience supporting Salesforce or similar CRM platforms in a large-scale environment

Data-driven mindset with a focus on continuous improvement and operational excellence

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Sr. Client Service Specialist - Nights

Insight Global • Grove City, OH • 1h ago

Management & Administrative

Job Description Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison b...

1h ago

Go to Apply

Product Portfolio Operations Manager

JPMorgan Chase • Columbus, OH • 2h ago

Management & Administrative

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Pr...

2h ago

Go to Apply

Global Travel Sourcing and Operations Manager

Teradata • Columbus, OH • 3h ago

Management & Administrative

Our company At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business @context to...

3h ago

Go to Apply

Sr. Product Marketing Manager

EDB • Columbus, OH • 11h ago

Management & Administrative

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises...

11h ago

Go to Apply

Director Transmission Field Services

American Electric Power • Pataskala, OH • 13h ago

Management & Administrative

Job Posting End Date 06-29-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Director Transmission Field Services (TFS) is a key member of the TFS leadership team respons...

13h ago

Go to Apply

Director Transmission Field Services

American Electric Power • Columbus, OH • 13h ago

Management & Administrative

13h ago

Go to Apply

Project Manager (Principal - Staff) | NEW GENERATION (EPC gas turbine) *** anywhere in AEP service territory

American Electric Power • Columbus, OH • 13h ago

Management & Administrative

Job Posting End Date 06-26-2026 Please note the job posting will close on the day before the posting end date Job Summary Manage one or more intermediate and/or complex projects, up to the highest-level project complexit...

13h ago

Go to Apply

Regional Account Manager

Brink's • Columbus, OH • 1d ago

Management & Administrative

Pay Range: ?(Minimum to mid pay range specific to NY, CA, CO, WA, MD) 61,700.00 - 77,100.00 USD Annual Brinks Texas License #C00550 #LI-Remote About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of...

1d ago

Go to Apply

Validation Sr. Manager

PharmaForce, Inc. • New Albany, OH • 1d ago

Management & Administrative

Essential Duties and Responsibilities Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Develop, implement, and continuously enhance s...

1d ago

Go to Apply

Product Manager - Data Integrations & Third-Party Data Sources

Oracle • Columbus, OH • 1d ago

Management & Administrative

Job Description Oracle Health is seeking a Product Manager to lead the onboarding, implementation, and support of third-party data source integrations. This role will partner with clients, engineering teams, and operatio...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)