Job Title: Accounts Receivable Specialist
Job Description
This Accounts Receivable Specialist role focuses on delivering professional and courteous service while managing business-to-business credit and collections activities. Under the guidance of the Credit and Collections leadership, you will research customer accounts, contact customers regarding past due invoices, and resolve issues related to credits, unapplied and misapplied cash, and disputes. You will work extensively with internal teams and external partners to ensure accurate account management and timely collections in a structured, project-driven environment.
Responsibilities
Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and customer disputes.
Contact customers regarding past due balances, making approximately 50 inbound and outbound calls per day and thoroughly documenting all pertinent information.
Communicate with field personnel to resolve questions and disputes related to past due invoices.
Prepare and send correspondence, such as letters and statements, by mail or fax to support collection efforts.
Communicate account changes and updates to the appropriate internal departments to maintain accurate records.
Place and release customer account holds in accordance with established guidelines and approvals.
Collaborate with external collection agencies by assigning accounts and responding promptly to their inquiries.
Provide management with clear and timely status updates on past due accounts and collection activities.
Perform detailed account research to review customer histories, identify issues, and develop appropriate resolutions.
Handle deductions or skip tracing activities as needed to locate customers or clarify account discrepancies.
Perform data entry and clerical tasks to maintain accurate accounts receivable records and documentation.
Support administrative activities related to accounts receivable and collections as required.
Work effectively in a structured environment while managing multiple tasks and shifting priorities.
Carry out other essential duties as assigned by the supervisor to support the overall credit and collections function.
Essential Skills
At least 2 years of accounts receivable or collections experience in a mid-sized company.
At least 2 years of prior business-to-business accounts receivable or collections experience.
Strong research abilities to review customer accounts, identify issues, and resolve matters accurately.
Comfort with high-volume inbound and outbound calling, averaging around 50 calls per day.
Ability to be on the phone for approximately 90% of the workday while maintaining professionalism.
Proficiency with Microsoft Excel, including use of formulas, VLOOKUP, and Pivot Tables.
Knowledge of Microsoft-based systems such as Word, Excel, and Outlook.
Excellent oral and written communication skills for interacting with customers, vendors, employees, and leadership.
Effective interpersonal skills to build rapport and communicate clearly with internal and external stakeholders.
Strong problem-solving skills and the ability to make quick and accurate decisions.
Ability to manage multiple tasks with changing priorities in a structured environment.
Capacity to work under pressure and adapt to an ever-changing environment.
High school diploma or equivalent.
Ability to @type at least 35 words per minute.
Basic proficiency with spreadsheets, internal systems, and document management tools.
Professional communication skills, both written and verbal.
Ability to work independently in a project-driven environment.
Additional Skills & Qualifications
Experience in distribution or manufacturing environments is preferred.
Experience with business-to-business collections and accounts receivable processes.
Analytical and research experience specifically related to B2B accounts receivable and collections.
Experience with deductions or skip tracing to resolve complex account issues.
Customer service experience supporting external clients or partners.
Data entry, clerical, and administrative support experience in a financial or operational setting.
Demonstrated ability to collaborate effectively with field personnel and cross-functional teams.
Work Environment
This role follows a structured schedule of 8:00 a.m. to 4:30 p.m., including two 15-minute breaks and a 30-minute lunch period. The position involves working in a structured, project-driven environment with a diverse workforce, where high-volume phone work and detailed account research are part of the daily routine. You will spend a significant portion of the day on the phone with customers and internal partners, using Microsoft Excel, Word, Outlook, and internal systems to manage accounts, documentation, and correspondence. The environment emphasizes professionalism, clear communication, and adaptability to changing priorities while maintaining a strong commitment to customer service and collaborative teamwork.
Job Type & Location
This is a Contract position based out of La Vergne, TN.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in La Vergne,TN.
Application Deadline
This position is anticipated to close on Jun 20, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
