Description We are looking for a Customer Service Representative to support daily customer interactions for a Contract position based in Newbury Park, California. In this role, you will handle incoming inquiries, process orders accurately, and provide timely assistance across phone-based service channels. The ideal candidate brings a customer-first approach, strong communication skills, and the ability to manage a steady volume of calls while maintaining accuracy and professionalism.
Responsibilities:
Respond to inbound customer calls with professionalism, providing clear information and resolving questions efficiently.
Enter customer orders into the appropriate system with a high degree of accuracy and attention to detail.
Assist customers with product, service, and order-related inquiries to ensure a positive service experience.
Conduct outbound calls as needed to follow up on requests, confirm details, or provide status updates.
Document customer interactions thoroughly to maintain accurate service records and support issue resolution.
Manage multiple customer requests in a fast-paced call center environment while meeting service expectations.
Escalate complex concerns to the appropriate internal teams when additional support or resolution is required. Requirements - At least 2 years of experience in customer service, preferably in a call center setting.
Demonstrated ability to handle a high volume of inbound calls while delivering courteous and efficient support.
Experience with order entry and maintaining accuracy when processing customer information.
Strong verbal communication skills and the ability to interact effectively with a wide range of customers.
Comfortable making outbound calls for follow-up, clarification, or service-related communication.
Solid organizational skills with the ability to prioritize tasks and manage time effectively.
Basic computer proficiency and the ability to navigate customer service systems confidently. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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