Customer Service Specialist

Chart Industries • Windsor, CT • 4h ago

Location: Windsor, CT, United States, 06095

Company: Chart Industries

Ensuring Chart's Success...

We are seeking a Customer Service Representative based in Windsor, CT to support our customers and internal teams through responsive service, accurate quote preparation, and effective order coordination. This role plays a critical part in ensuring customer satisfaction by delivering timely solutions, managing inquiries, and supporting the overall success of our aftermarket operations.

What Will You Do?

Deliver customer service and support to end-users for all company products

Interact with customers to obtain, provide and process information in response to inquiries, concerns and requests about products and services

Prepare quotes for parts / service needs

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per client specifications

Redirect problems to appropriate resource

Stay current with system information, changes and updates

Effectively manage large volume of customer interaction

Your Physical Work Environment Will Require...

Standing, walking, sitting for long periods, talking on the computer.

Your Experience Should Be...

Skill and Knowledge Qualifications:

Mechanical aptitude with ability to speak/write/@type clearly and accurately

Knowledge of customer service principles and practices

Effective listening skills

Multi-tasking capabilities;

Ability to establish proper course of action to ensure that work is completed efficiently and timely

Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

Essential

High School Diploma or GED

Ability to obtain and maintain a proficient level of product/service/customer base knowledge.

Ease in establishing and maintaining productive relationships both internally and externally

Strong written and oral communication skills - an active listener with proven collaboration skills.

High competency w/ Microsoft Office Products: Word, Office, Excel, Powerpoint

Accomplished multi-tasker able to prioritize large volume of activity

Demonstrated technical know-how, analytical skills, and mechanical aptitude

Desirable

Experience with continuous improvement tools.

MRP / Baan business systems\

Location

Windsor CT.

Our Benefits Package...

Medical, dental and vision insurance

Employer contributions to an HSA account

Health Care and Dependent Care Flexible Spending Accounts (FSA)

Company-paid short-term and long-term disability coverage

Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage

Up to two weeks of paid family leave

401k retirement savings plan including a company match

Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.

Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.

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