Intern - Guest Services Representative

Hendrick Automotive Company • Franklin, TN • 1d ago

Darrell Waltrip Honda

Location: 1430 Murfreesboro Rd, Franklin, Tennessee 37067

Summary: The intern program is designed to provide students with meaningful work experiences, on the job training, and ongoing personal development.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Shadow management on general strategy of dealership

Assist dealership focus team on process improvement and customer/employee engagement projects.

Completes special projects as directed by the General Manager

Prepares correspondence, reports, and other documents as assigned

Directs calls to the appropriate department or person.

Directs customers to the appropriate department or person.

Performs filing

Operates office machines

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

A desire to learn the automotive industry. Excellent communication and organizational skills are required.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Basic Computer skills in order to utilize the company timekeeping system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.

Environment Demands:

Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office and company personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

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