Outage Management Specialist, Distribution Analytics

FirstEnergy Corp • Akron, OH • 4h ago

JOB DESCRIPTION

Position Summary

The Outage Management Specialist within the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group is responsible for supporting distribution reliability reporting, analytics, the Outage Management System (OMS) dashboard, and various outage management tools. This role is intended to provide foundational support for emerging analytics tools and pilot programs, helping to stabilize and operationalize these capabilities as they scale. This position is critical to enabling successful deployment and long-term sustainability of our analytics initiatives.

The position partners cross-functionally with Distribution Operations, Engineering, Regulatory, Capital Portfolio, and IT teams to support distribution analytics platforms. Additionally, the role contributes to continuous improvement initiatives by integrating new data sources, enhancing analytical capabilities, and supporting evolving grid modernization and analytics platform efforts.

Responsibilities

Demonstrate a strong commitment to all aspects of safety in daily activities

Exhibit a strong desire to learn new tasks, tools, and technologies

Supporting day-to-day operations of distribution analytics software and pilot platforms.

Coordinating issue triage, defect tracking, and resolution with IT and vendors

Supporting implementation and rollout of new analytics tools and functionality

Developing documentation, process flows, and user guidance

Monitoring system performance to ensure data accuracy and reliability

Coordinating across Operations, Engineering, IT, and analytics stakeholders

Ensure accuracy, consistency, and integrity of data used across the organization

Develop, test, and maintain dashboards and analytical tools to provide actionable insights into system performance

Propose enhancements and continuously improve reporting and visualization capabilities

Conduct business-specific research, analyze and interpret data, and develop actionable recommendations

Assist IT developers with database design and modifications using tools such as TOAD

Analyze outage and asset data to identify trends, risks, and opportunities for improvement

Provide analytical support to Distribution Operations, Engineering, and Regulatory teams

Support rate case discovery and other regulatory data requests

Provide analytical support during storms and major outage events

Ensure outage information provided to customers is accurate and consistent across

Qualifications

Advanced / Senior Outage Management Specialist:

REQUIRED:

Associates degree in an engineering or IT related discipline.

In lieu of a degree, must have a minimum of 5 years-experience in one of the following fields or a related discipline; IT, DCC/TCC operations or Engineering.

Demonstrated a strong commitment to teamwork.

Demonstrated ability to work across organizations to form consensus.

Demonstrated ability to solve complex problems.

Understanding of various distribution equipment and the operation of the electrical distribution system.

Thorough understanding of the FirstEnergy Ma

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