Site IT Support Associate

PPG INDUSTRIES INC • Oak Creek, WI • 2h ago

JOB REQUIREMENTS: As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Oak Creek, Wisconsin Plant and report to the IT Infrastructure Manager. Key Responsibilities Onsite Technology Support provides in-person assistance to employee end-users including: Respond to telephone calls, emails, and personnel requests for technical support. Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems. Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems Train users on use of new technology and software Perform pro-active monitoring of PPG\'s computer systems through appropriate tools. Document, tracks, and monitors problems to ensure resolutions. Participate in several IT projects working with internal and external teams. Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports Qualifications A 4-year degree in Computer Science, Engineering, or related discipline. Strong interaction skills specifically listening, providing guidance, Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most practical and economical solutions. Follow... For full info follow application link. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\ EnglishformattedESQA508c.pdf EEO is the Law: https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocgina_supplement.pdf *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/85E06326CC124797

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