Back to Jobs search

Bilingual Customer Svcs Specialist Int

State of Minnesota • Saint Paul, MN • 2h ago

Working Title: Bilingual Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Secretary of State

Job ID : 94857

Location : St. Paul

Telework Eligible : Yes; Hybrid schedule available after completion of six-month probationary period, if applicable

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 06/13/2026

Closing Date : 06/23/2026

Hiring Agency/Seniority Unit : Secretary of State / Secretary of State-AFSCME

Division/Unit : Secretary of State / Business Unit One-Intermediate

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/AFSCME

Work Area : Business Services

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of the Minnesota Secretary of State seeks to fill a Bilingual Customer Service Specialist, Intermediate position. This position exists to serve the public by responding to a wide range of inquiries over the telephone, online through email, and through the mail, so that information is properly and correctly provided to the general public.

The job duties include but are not limited to:

Process copy and certificate orders, including authentications, or ensure they are processed appropriately.

Assist customers contacting the public information phone queues by accurately providing information about fees, forms, and available services.

Review, enter, and image routine corporate documents and no-fee annual registration filings to ensure compliance with Minnesota Statutes and accurate, timely data entry.

Provide backup support to Customer Service Specialist, Senior and other Customer Service staff during shortages, and complete additional assigned tasks as needed.

Maintain positive, professional relationships with staff, supervisors, and customers, and support the Office of the Secretary of State's mission, vision, and strategic initiatives as directed.

Bilingual differential may be applicable for this position.

Minimum Qualifications

Bilingual proficiency in Spanish and English, including speaking, writing, and reading, to effectively support diverse populations.

Typing/keyboarding skills sufficient to complete typing tasks accurately and efficiently.

Word-processing skills sufficient to accurately prepare and process internal and customer-related transactions.

Data entry skills sufficient to review, enter, and process documents with accuracy and efficiency.

Customer service skills sufficient to: (1) Provide prompt, courteous, and accurate information by phone, in person, by email, and through other written correspondence and (2) Communicate and gather information with tact and diplomacy in difficult situations and effectively resolve customer concerns.

Ability to provide effective general and specialized office support, demonstrating courtesy, tact, empathy, sound judgment, and logical organization of information.

Ability to explain laws, rules, regulations, standards, policies, and procedures to customers clearly and accurately.

Preferred Qualifications

Knowledge of complex and routine business filing requirements.

General knowledge of State of Minnesota Statutes that govern business.

Ability to spot and correct inconsistencies, grammar issues, and formatting errors quickly.

Experience using Excel for data entry, tracking, and reporting.

Experience proofreading and reviewing documents for consistency, accuracy, and professional presentation.

Physical Requirements

This position may involve light physical activity such as lifting or moving items with assistance or tools.

Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, and pamphlets.

Position may include walking to and from the counter and remaining seated or standing for up to three hours, with or without assistance.

Additional Requirements

It is the policy of the Office of the Minnesota Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:

Language fluency assessment during the interview process

SEMAA4 Records Check

Criminal History Check

Employment Reference Check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

Similar Jobs

Service Leader

Chipotle Mexican Grill • Bloomington, MN • 2h ago

Management & Administrative

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

2h ago

Go to Apply

Advanced IT Project Manager - ITS4

State of Minnesota • Saint Paul, MN • 2h ago

Management & Administrative

Working Title: Advanced IT Project Manager Job Class: Information Technology Specialist 4 Agency: Minnesota IT Services Job ID : 94759 Location : St. Paul Telework Eligible : Yes - #LI-Hybrid Full/Part Time : Full-Time R...

2h ago

Go to Apply

Actuarial Consultant ALDP - Remote

UnitedHealth Group • Minnetonka, MN • 2h ago

Management & Administrative

Requisition number: 2369497 Job category: Actuarial At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts th...

2h ago

Go to Apply

Administrative Assistant II

Gillette Children's Specialty Healthcare • Saint Paul, MN • 2h ago

Management & Administrative

Description Gillette Children's is seeking an Administrative Assistant II to support the Nurse Help Line and Care Management departments. Daytime hours; Monday-Friday. This position is primarily remote with occasional on...

2h ago

Go to Apply

Bilingual Recipient Solutions Manager I - California/N. Nevada

Cochlear Americas • Saint Paul, MN • 2h ago

Management & Administrative

Job Duties Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Bilingual Recipient Solutions Manager ( California/North Nevada) Position Spotlight: This role supports...

2h ago

Go to Apply

Sales and Service Technician

Bridgestone Americas • Chanhassen, MN • 2h ago

Management & Administrative

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

2h ago

Go to Apply

Customer Service Associate

Walgreens • North Oaks, MN • 11h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

11h ago

Go to Apply

ServiceNow Developer (Remote)

GovCIO • Saint Paul, MN • 11h ago

Management & Administrative

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for ServiceNow developers to support on-going application development efforts for the Department of Homeland...

11h ago

Go to Apply

Global Account Manager

Donaldson Company, Inc. • Bloomington, MN • 14h ago

Management & Administrative

Job Duties Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the fil...

14h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Mounds View, MN • 14h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)