Customer Service Representative

Multi-Color Corporation • York, PA • 2h ago

Build your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the worldclass service MCC is known for.Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You'll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, hightech manufacturing environment.

Why You'll Love Working at MCCCompetitive payFull benefits package: medical, dental, vision, disability, life insurance, and 401(k)Paid holidays including New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidaysGrowth opportunities within Customer Service, Quality, Operations, or Account ManagementA team culture built on collaboration, support, and continuous improvement

What You'll DoDeliver Outstanding Customer ServiceServe as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.Communicate proactively-providing updates, resolving issues quickly, and helping customers anticipate next steps.Develop a strong understanding of MCC's products, manufacturing processes, systems, and service model.Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work)Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.Contribute to a positive team environment and assist teammates as needed to meet plant goals.Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Key Performance ExpectationsAccuracy: Correct and complete entry of orders and releases.Volume: Efficient processing of order volumes within expected timelines.Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.

LI-SD1

appcast

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.

Oracle • Harrisburg, PA • 6h ago

Management & Administrative

Job Description Manages a team of engineers responsible for evaluating and qualifying supplier components at varying degrees of complexity and integration level. Leads supplier development initiatives, collaborating with...

6h ago

Go to Apply

Director, Federal Engagement Management

Oracle • Harrisburg, PA • 8h ago

Management & Administrative

Job Description We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experien...

8h ago

Go to Apply

Marketing Manager

Eurofins US Network • Lancaster, PA • 11h ago

Management & Administrative

Lancaster, PA, USA Full-time Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life...

11h ago

Go to Apply

Operations Manager

American Express Global Business Travel • Harrisburg, PA • 13h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

13h ago

Go to Apply

Operations Manager

Raising Cane's • Harrisburg, PA • 13h ago

Management & Administrative

Company Description Initial hiring pay range (based on location, experience, etc.): $23.00-$23.75 / hour plus monthly bonus incentive At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger me...

13h ago

Go to Apply

Operations Program Manager 5

Oracle • Harrisburg, PA • 14h ago

Management & Administrative

Job Description A Senior Staff position, the individual will proactively identify opportunities for Product Lifecycle process development at the strategic level to address changing business requirements; communicates and...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)