intake specialist

Neighborhood Legal Services Association • New Castle, PA • 6h ago

Job Title: Intake Specialist - New Castle

Reports to: Managing Attorney for Intake

JOB SUMMARY:

Intake Specialists are responsible for completion of program intakes and redirection of callers to appropriate resources. The conduct of an Intake Specialist and the way the duties are executed shall always be consistent with program policies established by the NLSA Board of Directors and the NLSA Executive Director, including the obligation to maintain client confidentiality.

This position is on-site 5 days per week.

DUTIES/RESPONSIBILITIES:

Entry of and closing of intakes in the case management system;

Respond to all messages (telephone or via on-line intake) are responded to on a daily basis;

Open and close intakes and assembling office files, forms, and statistics

Prepare and send Reduced Fee Certificates

Maintain the intake areas in good order and ensure that the intake units are properly supplied;

Issue and monitor pro bono case referrals;

Create and track referrals to other resources for each individual referred.

Perform all duties in a courteous manner and with attention to detail;

Perform other tasks as needed and as directed by the appropriate supervisory personnel (tasks may vary from office to office);

Performa duties of receptionist or secretary as required or assigned;

Participate upon request, in efforts to advance the organization and in fundraising initiatives

REQUIRED SKILLS/ABILITIES:

Computer/keyboarding skills, including proficiency in Microsoft Office, Outlook, SharePoint,

Ability to learn and effectively navigate NLSA's case management system;

Excellent telephone skills, including the ability to deal with and handle difficult callers;

Prior customer service experience is a plus;

Proficient in spelling, punctuation, grammar and other English language skills;

Proven experience of producing correspondence and documents;

Proven experience in managing information and communication

EDUCATION AND EXPERIENCE

Customer service experience

Associate Degree or minimum of one-year certificate from college or technical school preferred.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift to 15 pounds at times.

NEIGHBORHOOD LEGAL SERVICES BENEFITS INCLUDE:

NLS 100% paid healthcare through Highmark that includes prescription and dental coverage

NLS 100% paid Life/ADD, Long-term Disability, Short-term Disability Insurance

NLS paid Health Reimbursement Account (HRA)

Contributions to a 403b and/or Roth 403b after one-year of service (optional)

Options that you may choose to purchase or contribute to include:

Vision Insurance

FSA - Medical Account

FSA - Dependent Care Account

Qualified Transportation Election

Paid Time Off: (pro-rated first year)

15 vacation days

14 sick days

3 Personal Days

16 Holidays

Similar Jobs

Supply Chain Resiliency Project Manager

Westinghouse Electric Company • Cranberry Township, PA • 7h ago

Management & Administrative

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to i...

7h ago

Go to Apply

Warehouse Person

Motion Industries PA 78 New Castle • New Castle, PA • 9h ago

Manufacturing & Warehouse

New Castle employer looking for a full-time warehouse person. General warehouse duties: operating a forklift, lifting up to 100 lbs., shipping & receiving, maintaining records and keeping warehouse clean. Monday - Fr...

9h ago

Go to Apply

Registered Nurse- RN

Fresenius Medical Care • Austintown, OH • 10h ago

Hospital & Medical

Join our team! - Rated Newsweek's Most Loved Workplaces. - Paid Dialysis Training - Tuition reimbursement - Competitive Pay & Benefits - Eligible for healthcare benefits 30 days after hire date. - Generous PTO and ES...

10h ago

Go to Apply

Mechanical Engineer

Westinghouse Electric Company • Cranberry Township, PA • 13h ago

IT & Engineering

13h ago

Go to Apply

Applications Engineer - Industrial Systems & Customer Solutions

Dearing Compressor • Youngstown, OH • 13h ago

Legal & Paralegal

Join a Growing Industrial Solutions Team Dearing Compressor & Pump is seeking a motivated and technically driven Applications Engineer to join our Distributed Products team. This role is ideal for someone who enjoys...

13h ago

Go to Apply

Engineer II

Westinghouse Electric Company • Cranberry Township, PA • 13h ago

IT & Engineering

13h ago

Go to Apply

Deli Production Team Member

Pilot Company • Girard, OH • 18h ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.95 - $16.95 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

18h ago

Go to Apply

(USA) Member Specialist

Walmart • Boardman, OH • 1d ago

Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regardi...

1d ago

Go to Apply

1st/2nd/3rd Shift Manufacturing

Aerotek • Beaver Falls, PA • 1d ago

Manufacturing & Warehouse

NOW HIRING FOR ENTRY-LEVEL MANUFACTURING ROLES!! ALL Shifts Available! Job Description Aerotek is hiring entry-level manufacturing roles to help support our clients in the area. Daylight Shifts, Afternoon Shifts, Overnig...

1d ago

Go to Apply

Skilled Construction Laborer

JEEMCO, Inc. • New Wilmington, PA • 1d ago

Trucking & Construction

Position Overview Jeemco Inc. is seeking high-performing Skilled Construction Technicians to support field operations on active construction sites. This role is critical to ensuring projects are completed safely, efficie...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)