Working Title: State Medical Review Team (SMRT) County Liaison
Job Class: Human Services Program Specialist 2
Agency: Human Services Dept
Job ID : 94876
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 06/12/2026
Closing Date : 06/18/2026
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : Health Care Administration / Health Care Eligibility and Operations
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $26.43 - $38.55 / hourly; $55,185 - $80,492 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
** This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position exists to fully evaluate, screen, and develop referrals made to the State Medical Review Team (SMRT) in accordance with program policies and procedures, as part of determining eligibility for Minnesota's Medical Assistance ABD programs; ME-EPD, MA-TEFRA, Managed Care Exclusion, Family Support Grant (FSG), Special Needs Basic Care (SNBC), and Home and Community-Based Waivers (BI, CAC, CADI, DD). Under general supervision, this role plays a critical part in supporting initial referral intake by reviewing cases for completeness, program alignment, and prioritization.
As a SMRT County Liaison, you'll support clients' access to critical services, collaborate with counties and providers statewide, and contribute to an engaged, mission-driven team.
Primary responsibilities include:
Assess referrals for expedited status and prioritize those that meet criteria
Develop and review SMRT referrals from county and tribal agencies to ensure that a SMRT determination is needed, that appropriate and necessary forms are requested, and that cases are directed to the appropriate work queue for further processing
Communicate with agency partners to resolve issues involving missing or incorrect information
Provide guidance and clarification about SMRT policies and procedures to clients, providers, and other external partners
Support internal team operations by assisting with special projects as needed, such as system testing, documentation updates, and workflow enhancements
SMRT operates with a telework optional work schedule in accordance with MMB Policies, following onboarding and training.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
There are two (2) different ways to qualify for this position, and you must have the required work experiences :
One (1) year of professional experience determining eligibility for disability-related public assistance programs that may require a referral to the State Medical Review Team (SMRT), including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), or Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD);
OR
Three (3) years of professional experience working with the disability-related public assistance programs for which SMRT evaluates disability, including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), and Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD);
A bachelor's degree in a related field may substitute for one year of professional experience.
Experience must demonstrate:
Ability to provide technical assistance, consultation, and coaching regarding disability-related program requirements and SMRT referral processes.
Experience reviewing, evaluating, and determining completeness and accuracy of eligibility or referral information, including identifying missing, inconsistent, or insufficient documentation and taking appropriate follow-up action.
Ability to interpret, research, and apply complex program policies, procedures, and regulations using procedural resources, such as ONEsource, the Eligibility Policy Manual (EPM), Code of Federal Regulations (CFR), Program Operations Manual System (POMS), or similar resources.
Experience working in eligibility, case management, or assessment systems such as METS, MAXIS, MnCHOICES, or similar systems.
Ability to provide excellent customer service by responding to inquiries, explaining complex program requirements in an understandable manner, addressing concerns, resolving problems, and building positive working relationships with applicants, lead agencies, healthcare providers, and other stakeholders.
Preferred Qualifications
Experience using two (2) or more of the following systems highly preferred: ISDS, MAXIS, MMIS, METS, MnCHOICES Assessment Tool, SSAS, and SMI.
Experience serving in a lead worker, supervisory, trainer, or mentor role within eligibility or disability-related program areas.
Experience working with Social Security disability programs or processes, including SSI/SSDI claims, medical documentation review, or disability determination workflows.
Experience reviewing medical, functional, or other supporting documentation for eligibility or decision-making purposes.
Experience identifying process inefficiencies, workflow issues, or bottlenecks and contributing to or implementing process improvements
Ability to work effectively with diverse communities, groups, and individuals.
Additional Requirements
MinnesotaDepartmentofHumanServices(DHS)criminalbackgroundcheckwillbeconductedonallfinalists forthisposition.Finalistsmustpassthe DHS backgroundcheck.
Employee reference checks will be conducted on all finalists. This may include a review of documentation related to jobperformance.It also includescontact withtheapplicant'sformer employer(s).
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
