Staff Product Designer, Mid Market AI Experiences

Intuit • San Francisco, CA • 5h ago

Overview

Ready to Revolutionize How Mid-Market Businesses Experience AI?

At Intuit, the Mid-Market team is on a mission to help customers grow with us as their business grows. We're disrupting the mid-market by building Intuit Enterprise Suite, an AI-native ERP built for businesses that have outgrown small business tools.

As a Staff Product Designer, Mid Market AI Experiences , you'll own how mid-market customers experience AI across the platform - defining where our product diverges from platform defaults and why. You'll lead a customer-backed audit of current experience gaps, build and prioritize a backlog of improvements, and show up as a cross-functional voice in platform conversations on behalf of mid-market needs. No two mid-market businesses run the same way, and your work ensures our AI-native experiences flex to fit them. You'll design solutions so intuitive that a CFO can build their own multi-dimensional report or act on an AI recommendation without a second thought. This is strategic experience ownership work - you'll need to think in systems, hold technical complexity without losing clarity, and design with the full customer journey in mind, not just individual surfaces.

We're looking for a strategic thinker who excels at platform and systems thinking, can translate customer truth into prioritized design direction, and brings exceptional interaction and visual design skills to technically demanding problems. You sweat the details and have a relentless obsession with high-quality, pixel-perfect work. You move fast, actively using AI-powered prototyping tools to design, iterate, and validate ideas at a pace that matches the ambition of the work.

If you're excited about owning the AI experience for a fast-growing mid-market segment - and shaping what "great" looks like before anyone else defines it - we'd love to hear from you.

Responsibilities

Audit current mid-market AI experiences against customer needs, identifying gaps and building a prioritized backlog of improvements

Define where mid-market diverges from platform defaults - and make the case for why, grounded in customer evidence

Show up as a cross-functional voice in Omni and platform conversations, representing mid-market needs before decisions are made

Think in systems, designing for extensibility and scale across the full AI experience, not just individual screens

Distill complex AI workflows and technical concepts into clear, intuitive experiences

Design AI-native solutions grounded in real customer problems, ensuring powerful capabilities translate into meaningful outcomes for enterprise customers

Influence roadmap direction and prioritization through a customer-backed perspective

Collaborate with product managers and engineers to deliver high-quality, customer-informed experiences

Advocate for higher quality standards and clearer design principles across mid-market

Mentor designers and elevate craft across the team

Qualifications

8+ years of hands-on product design experience in enterprise or platform products, with a proven track record in deeply technical or AI-native problem spaces

Experience owning experience strategy for a product segment or surface area - not just executing design, but defining direction

Comfort operating at the intersection of design, product, and engineering - understanding technical constraints and using them to inform better solutions

Experience designing for or alongside AI and automation capabilities

Strong foundation in design principles, systems thinking, and customer research methodologies

Demonstrated ability to influence roadmap and product strategy with customer-backed evidence

Excellent communication, presentation, and negotiation skills

A Bachelor's degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field

A portfolio that showcases experience ownership, systems thinking, enterprise complexity, and high craft

Bonus: proficiency with AI-powered design and prototyping tools such as Claude, Cursor, or similar

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Intuit

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