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Account Director

Sawdey Solution Services • Dayton, OH • 5h ago

Title

Account Director

Req Number

MAN-26-00002

Requisition Category

Full-Time/Part-Time

Full-Time

Location

Remote, USA

Description

We are seeking experienced leaders to support a large-scale, multi-sourced technology services program for a major public-sector customer. This effort involves close coordination with enterprise partners, integration teams, and specialized service providers across a complex, statewide IT environment.

The Account Director will serve as the single point of accountability for the contract services. This role serves as the single point of contact to whom all customer communication concerning the agreement may be addressed.

Additional Responsibilities Include, but are not Limited To:

Lead the effort to integrate Sawdey's team culture across the contract.

Drive the formation of an integrated, collaborative, and mutually supportive team.

Maintain executive sponsorship and escalation paths within the organization to resolve issues that cannot be closed at the operational level.

Hold day-to-day responsibility for customer satisfaction, including timely review of feedback, end-user feedback, and implementation of customer-approved action plans.

Own remediation when service level shortfalls, repeat incidents, or systemic issues are identified.

Review all critical deliverables and major reports submitted to the customer and ensure they are submitted on time, complete, and free of identified material issues.

Act on behalf of Sawdey in all day-to-day matters pertaining to the agreement.

Champion the incorporation of industry-leading practices and Sawdey best practices in the construction, operation, and continuous refinement of the services.

Responsible for service delivery, billing, and relationship management.

Responsible for ensuring customer satisfaction and attainment of all Service Levels.

May represent Sawdey in governance forums, executive reviews, and joint operating reviews.

Perform other duties, as assigned.

Experience Requirements:

Ten (10) years' progressive experience leading managed-services or other similar engagements.

Five (5) years in an account-leadership role with single point of accountability.

Demonstrated experience managing senior executive relationships in a regulated public-sector or comparably complex environment.

Education Requirements:

Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline is desired, but not required.

Certificate, License, and Registration Requirements:

Applicable Technical or Project Management certification desired but not required.

Project Management Professional (PMP)

ITIL 4 Managing Professional

Certified Scrum Professional

Certified Information Security Manager (CISM)

Certified Service Delivery Manager (CSDM)

Certified Federal Contracts Manager (CFCM)

Project Management Institute Program Management Professional (PgMP)

Other Required Skills & Abilities:

Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.

Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.

Must be able to travel an estimated 25% of the time, with up to an estimated 50% of the time during the first year.

Please note, these are projections only.

Security Clearance Requirements:

Background Check

Please note: The required Background Check must adhere to the

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