Shop Retail Lead

Kripalu Center for Yoga and Health • Stockbridge, MA • 5h ago

POSITION SUMMARY The Kripalu Shop Retail Lead supports the daily
operations of the Kripalu Shop and Caf?, working closely with the Shop
Manager and Assistant Manager to ensure a seamless, high-quality guest
experience. This role provides leadership and guidance to the sales
team, helping to create an engaged, knowledgeable, and service-oriented
environment. Responsibilities include team training, operational
support, and maintaining visual and service standards across both the
Shop and Caf?. The Shop Lead plays a key role in upholding Kripalu\'s
mission through exceptional customer care and operational excellence.
Experience is preferred but not required. SALARY INFORMATION Hourly,
Non - Exempt role Starting Hourly Rate \$17.50 - 18.00, plus generous
Holiday pay, overtime pay opportunities, and opportunities for
advancement. Excellent benefits, including health insurance, vacation
time, and free meals during work hours SCHEDULE REQUIREMENTS - Must
be able to work weekends and holidays, depending on Kripalu Shop
scheduling needs. - Must have flexibility to work morning and evening
shifts in alignment with operational needs. - This role is structured as
a full-time, on-site position requiring a minimum of 38 hours per week
across five full days. ACCOUNTABILITIES - Lead and support the sales
team in delivering proactive, guest-centered service. - Train, mentor,
and supervise team members in customer service, POS systems, shop
procedures, and product knowledge. - Ensure effective floor coverage
that aligns with business needs and budget parameters; step in to cover
shifts as needed. - Execute merchandising plans and coordinate with
stockroom staff to maintain well-stocked, visually appealing displays. -
Oversee sales transactions, ensuring accuracy and compliance with cash
handling protocols. - Promote safety and loss prevention practices in
alignment with organizational standards. - Support recruitment,
onboarding, and integration of new team members. - Partner with the Shop
Manager to provide feedback, coaching, and performance input for the
sales team. - Maintain high standards of cleanliness and presentation
throughout the Shop and Caf?. - Perform additional duties as assigned by
management. CORE COMPETENCIES - Demonstrates a strong commitment to
equity, diversity and inclusion, actively contributing to a welcoming
and respectful environment for all. - Collaborates effectively and
fosters positive relationships across teams. - Understands and
anticipates guest and team needs; offers practical, service-minded
solutions. - Adapts with ease to shifting priorities and supports the
broader organization when needed. - Brings a spirit of joy, warmth, and
optimism to team interactions. - Continuously develops job-related
knowledge and skills; stays informed of relevant trends and best
practices. - Embodies Kripalu\'s core values of love, wholeness, unity,
service, and evolution in all aspects of work and interaction.
PHYSICAL REQUIREMENTS - Ability to stand and walk for extended
periods of time, up to 6 hours. - Ability to lift up to 25 lbs. on a
frequent basis. - Ability to bend, stoop, reach, crouch, kneel, push,
pull and twist repeatedly. - Proficient use of fine motor skills for
handling merchandise and equipment. - Strong spatial memory to recall
product placement and backstock locations. MINIMAL QUALIFICATIONS -
Associates Degree or equivalent. - 1 to 3 years supervisory
experience. - 1 to 3 years experience in a customer facing role
preferred. - Strong customer service and communication skills. - Proven
time management and multitasking abilities. - Comfortable using
Microsoft Outlook, Word, and Excel. - Familiarity with Kripalu programs
and offerings is a plus.

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