Customer Accounts Manager

Aaron's Inc • Shreveport, LA • 2d ago

The salary range for this role is $13.50 to $14.25 per hour/annually.* This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

C0341 - Shreveport

Shreveport

Similar Jobs

Vendor Management Inventory Specialist

MSC Industrial Supply Co. • Shreveport, LA • 17h ago

Management & Administrative

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American di...

17h ago

Go to Apply

EERE Help Desk Technician IV

General Dynamics Information Technology • Bossier City, LA • 3d ago

Management & Administrative

Req ID: RQ221576 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Skills: Call Center,Computer Hardware,Desktop Compu...

3d ago

Go to Apply

Market Manager - Northeast TX

Gerber Collision & Glass • Shreveport, LA • 5d ago

Management & Administrative

Company: Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environ...

5d ago

Go to Apply

Marine Service Tech

Cabela's • Bossier City, LA • 6d ago

Management & Administrative

POSITION SUMMARY: The Marine Service Technician perform all service and warranty repairs on boats, motors, trailers or ATVs in a timely and efficient manner according to manufacturer specifications. ESSENTIAL FUNCTIONS:...

6d ago

Go to Apply

Entry Level Service Technician (LA, Shreveport)

Five Star Breaktime Solutions • Shreveport, LA • 6d ago

Management & Administrative

Entry Level Service Technician (LA, Shreveport)LA, Shreveport Job Description: Service Technician Department: Maintenance Schedule: Monday through Friday. About the Role Five Star Breaktime Solutions is a premier provide...

6d ago

Go to Apply

Administrative Program Specialist A

Louisiana Department of State Civil Service • Bossier City, LA • 1w ago

Management & Administrative

Administrative Program Specialist A Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5367485 ) Apply ? Administrative Program Specialist A Salary $3,127.00 - $6,136.00 Monthly Location Bossier City,...

1w ago

Go to Apply

Administrative Assistant 4

Louisiana Department of State Civil Service • Shreveport, LA • 1w ago

Management & Administrative

Administrative Assistant 4 Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5365283 ) Apply ? Administrative Assistant 4 Salary $2,732.00 - $4,682.00 Monthly Location Shreveport, LA Job Type Classif...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Shreveport, LA • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Warehouse Clerk - Shreveport LA

Home Depot • Shreveport, LA • 1w ago

Management & Administrative

Temco Logistics is seeking a hardworking and detail-oriented Warehouse Clerk to join our team. As a Warehouse Clerk, you will play a key role in ensuring that customer orders are accurately prepared, checked for quality,...

1w ago

Go to Apply

customer service repersentative

Family Dollar • Bossier City, LA • 1w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)