Senior Franchise Account Manager, Global Delivery Partnerships

Uber • New York, NY • 2h ago

About the Role

The Global Delivery Partnerships team is looking for a sharp, highly-motivated individual to join our team which manages the largest global relationships in the restaurant vertical, such as Starbucks, RBI, McDonald's, Subway & Yum! Brands.

As a Senior Franchise Account Manager, you will manage our most influential franchise merchant relationships for the largest QSR brands globally. You will work closely with our existing team of Account Managers who have laid a strong relationship foundation with corporate brand teams. As the owner of a portfolio of high-value franchise groups, you'll drive measurable outcomes across net acquisition, demand generation, and trip growth. Your efforts will directly contribute to franchisee success and the overall growth of priority Global Partnerships.

What You'll Do

Build relationships: lead day-to-day interactions with key decision-makers within your managed book of franchise groups

Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations

Increase product adoption and secure marketing investment: clearly communicate the value of our products with a lens of creativity to differentiate our offerings

Highlight key operational opportunities within your managed book of franchise groups and develop clear strategies to drive positive change

Partner with cross-functional teams: be the voice of the customer and seamlessly navigate internal processes

Handle the big picture and the tiny details: you are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships

Navigate difficult partner conversations and internal roadblocks

Bring your analytical A-game: develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.

Lead recurring business reviews, as required, highlighting progress and remaining opportunities and driving product adoption

Basic Qualifications

5+ years of experience in account management, consultative sales, digital media, or business development

Expert consultative selling skills with a track record of managing complex partnerships and driving product adoption

Strong communication, presentation, and relationship management skills across multiple organizational levels

Strong negotiation, forecasting, and problem-solving skills

Proficient in using data and insights to inform strategy, influence stakeholders, and measure impact

Skilled in building and executing joint business plans, prioritizing growth initiatives, and aligning stakeholders around a strategic vision

Highly organized with strong pipeline management and the ability to balance short- and mid-term priorities

Proficiency in Salesforce and Excel

Bachelor's degree or equivalent experience

Preferred Qualifications

Experience managing/working with enterprise partnerships, franchise organizations, or global brands

Background in QSR, restaurant advertising, or third-party marketplaces

Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.

Creative thinker with a passion for problem-solving and driving innovation

Data-driven decision-maker with strong analytical skills; able to translate insights into actionable recommendations and high-impact presentations

Excellent negotiation, forecasting, and problem-solving abilities

Coachable, receptive to feedback, and committed to personal and team development

Adaptable with a high degree of ownership and accountability

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, and Thursday in-office.

For Chicago, IL-based roles: The base salary range for this role is USD$100,000 per year - USD$111,000 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$100,000 per year - USD$111,000 per year. For New York, NY-based roles: The base salary range for this role is USD$111,000 per year - USD$123,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$111,000 per year - USD$123,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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