If you need assistance with the application process, please contact the Office of Human Resources at hr@cord.edu or 218-299-3339, or visit the Human Resources Home Page (https://www.concordiacollege.edu/directories/offices-departments-directory/human-resources/) .
Position Details
Position Title:
Access and Reference Services Associate
Position Type:
Staff
Location:
Moorhead
Employment Type:
Hourly Non-Exempt
Benefit Eligible:
Yes
General Employment Period:
January-December
General Work Schedule (days of week):
Sunday-Thursday
General shift hours:
11:30-8:00 pm Sunday-Thursday during the academic year; flexible part-time hours in the summer and week-long academic breaks
Job Summary:
Position Summary
The Access & Reference Services Associate provides access services and reference desk support and staffing, supervises student employees, and serves as the lead staff member during evening and weekend hours. This position is responsible for providing basic reference services and making referrals to librarians. As a student supervisor, this role is responsible for hiring, initial and ongoing training, and scheduling of student employees. This position provides essential support functions for outreach and engagement services as well as collection management.
To accomplish this work, this position requires the ability to function within multiple complex systems and understand how manipulation of these systems will impact other operations; and continuing self-directed learning to adapt to changing systems and new technologies. Essential skills for this position include problem solving, the ability to work independently, and excellent communication skills.
Position Responsibilities
Provides access and reference services.
Manages circulation activities:
Compiles circulation statistics and runs reports as needed for statistical analysis.
Coordinates check-in procedures and circulation policies and procedures.
Creates/maintains access-services documentation (desk procedures, student worker manuals, emergency/closing checklists).
Provides high-quality customer service to library patrons:
Coordinates service desk procedures and communications to ensure consistent service delivery across shifts.
Collaborates with Head of Learning, Research, and Engagement Services to provide basic reference support at a single service desk.
Answers reference and technical support questions (help with citations, software/hardware problems, printing, help with searching and database functionality, help finding books in the stacks, referrals to librarians).
Completes professional development opportunities and training related to reference services.
Oversees evening outreach activities as needed.
Supervises access services and reference student employees.
Hires, trains, supervises, and schedules student assistants.
Completes performance evaluations for student assistants.
Collaborates with Access and Learning Services Coordinator to ensure effective training on the following stacks maintenance responsibilities: shelving, shifting, and inventory.
Supports and executes collections maintenance tasks.
Completes electronic collection maintenance tasks, including but not limited to, withdrawing items from WMS.
Completes physical collection maintenance tasks, including but not limited to, shifting, recycling materials.
Collaborates with Head of Collections Management & Discovery and Head of Learning, Research, and Engagement Services to perform systems maintenance projects, including, but not limited to, LibGuides maintenance.
Coordinates and executes billing services.
Communicates with students about overdue, missing, and lost items.
Works with the Business Office to invoice students when items are not returned.
Supports outreach and engagement services.
Develops New Book List.
Assists with library publications and newsletters.
Serves on library outreach and engagement committees.
Completes other duties as assigned.
Qualifications:
Education/Experience:
Required:
Bachelor's degree or equivalent experience
High degree of computer literacy, including knowledge of Windows, Microsoft Office Suite, Mac/Apple computers and software, Moodle (or other learning management systems); Zoom (or other video conference systems)
Basic knowledge of photocopiers and scanners
Customer service experience
Preferred:
Library experience
Supervisory experience
Skills and Abilities:
Excellent oral and written communication skills
Effective interpersonal skills
Highly self-motivated and ability to initiate tasks.
Experience providing quality customer service
Strong organizational skills
Ability to prioritize and work with deadlines
Ability to work independently and proactively
Accuracy and attention to detail
Ability to work effectively with diversified populations
Ability to maintain confidentiality
Position Opening Date:
6/11/2026
Open Until Filled:
Yes
Screening Begins:
6/15/2026
Benefits and Salary:
Concordia College is proud to offer a competitive total compensation package:
Health Insurance
Health Savings Account
Flexible Spending Account
Vision Insurance
Dental Insurance
Preventative Chiropractic Program
Retirement Plan
Long-Term Disability Insurance (full-time only)
Life Insurance (full-time only)
13 Paid holidays including the time off between Christmas and New Year's
MN Paid Family and Medical Leave
Up to 100% tuition with discounts and scholarships for yourself and dependents at Concordia College and Concordia Language Villages
Up to 50% tuition discount for dependents with Oak Grove Lutheran Schools
Up to 100% tuition discounts for dependents with participating partners: CIC-TEP, ELCA schools, and Tuition Exchange Inc.
Extras: access to athletic facilities, library, fitness classes, athletic events, theatre events, purchase dining on campus, free MATbus rides
Salary - 17.00 - 20.00 USD Hourly Wage
The final salary will be determined based on factors such as education, experience, skills, certifications, and alignment with the position's requirements. Other considerations may include internal equity and market conditions.
Employment Contingencies:
Background Check
Special Instructions to Applicants:
Documents Needed to Apply
Required Documents
Resume/Curriculum Vitae
Cover Letter
List of References: Contact information for at least three professional references (name, title, organization, email, and phone number)
Optional Documents
Licensure
Certification
Training
Other
Nondiscrimination Statement
Concordia College does not discriminate against any employee or applicant for employment on the basis of race, color, creed, sex, religion, national origin, age, veteran status, disability, genetic information, sexual orientation, gender identity, marital status, familial status, public assistance status, membership or activity in a local human rights commission, or any other legally protected status. The College is committed to providing equal opportunity in employment and fostering an inclusive and respectful environment for all. Reasonable accommodations are available to qualified individuals with disabilities throughout the recruitment process.
Inquiries regarding this policy may be directed to the Office of Human Resources, Concordia College, 901 8th Street South, Moorhead, MN 56562, 218-299-3339.
