Customer Experience & Market Insights Consultant

Caterpillar, Inc. • Cary, NC • 3h ago

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Customer Experience & Market Insights Consultant, you will help bring the voice of the customer (VOC) into decisions across Caterpillar's solutions, products, services, and digital offerings. This is an opportunity to partner across teams, turn research into action, and influence initiatives that improve customer experience and drive business impact.

Role Summary:

This individual contributor role executes customer experience (CX) and market insights projects that shape CSCR (Customer Solutions Core Regions) business decisions for solutions, technology, products, services, and digital offerings. The role plays an important part in bringing the voice of the customer into decision-making and helping the business identify opportunities for growth through clear, actionable insights.

What You Will Do (Job Duties):

Execute Customer Research & Market Insights Projects

Translate business needs into clear research objectives and structured approaches

Analyze VOC, interviews, surveys, and internal and external data sources to answer business questions and develop insights

Synthesize qualitative and quantitative data into meaningful insights

Develop recommendations that inform strategy and support business decisions

Create clear, executive-ready presentations and deliverables

Drive Alignment

Partner closely with teams across solutions, products, services, digital, and marketing teams in analyzing data and developing insights

Influence stakeholders and help drive alignment around customer-informed actions

Manage Priorities

Maintain a projects and priorities execution roadmap aligned with CSCR strategic objectives

Help ensure efforts are focused on the highest-value business opportunities

Scale Insights Delivery

Standardize intake, research, and reporting processes to improve efficiency and consistency

Contribute to scalable approaches that strengthen the delivery of CX insights across the organization

Leverage AI to automate / simplify work

What You Will Have (Core Skills):

Customer Focus: Strong customer focus with the ability to anticipate needs, build trusted relationships, and deliver solutions that improve satisfaction and business outcomes.

Service Excellence: Demonstrated commitment to service excellence, including the ability to proactively address issues, resolve complex challenges, and create positive customer experiences.

Consulting: Working knowledge of consulting skills, with the ability to scope projects, clarify objectives, communicate progress, and deliver high-quality work.

Effective Communications: Effective communication skills, including the ability to present ideas clearly, write polished reports, adapt messaging for different audiences, and use feedback to strengthen outcomes.

Influencing: Ability to influence stakeholders by building credibility, communicating recommendations with clarity, and supporting decisions with sound rationale.

Problem Solving: Strong problem-solving skills with the ability to assess issues, evaluate options, and recommend practical solutions based on facts and data.

Relationship Management: Relationship management skills that support strong partnerships with internal and external stakeholders and help resolve issues effectively.

Top Candidates Will Also Have:

Strong project management skills with the ability to organize and manage multiple priorities

Strong analytical, problem-solving, and research capabilities

Ability to turn complex data into clear, actionable insights and recommendations

Experience in customer experience, market research, customer insights, or related disciplines

Strong written and verbal communication skills, with the ability to influence stakeholders

Additional Information:

This position is located in Peoria, IL, Cary, NC, or Irving, TX

Relocation assistance is available.

Sponsorship is not available.

This position will travel up to 25%.

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

June 11, 2026 - June 18, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

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