Practice Operations Manager I

The Trustees of Columbia University in the City of New York • New York, NY • 6d ago

Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: 85,000 - 100,000The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position SummaryThe Practice Operations Manager I leads, supervises, and coordinates overall operational and administrative functions of assigned practice(s) to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate regulatory policies. The Practice Operations Manager I leads the practice in a manner that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of service, trust, empathy, safety, inclusion, and communication.ResponsibilitiesPractice Operations Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned, ensuring organizational guidelines and policies are followed. Operational oversight of Interventional Radiology (IR) patient coordination, pre-procedure readiness, safety workflows, and procedural throughput. Develop and implement policies and procedures related to patient scheduling and operational issues in the office practice and exam area in collaboration with the medical and administrative staff of the practice, including oversight of Radiology scheduling workflows within RIS/PACS, EPIC, and patient flow, and alignment with IR scheduling requirements, pre-procedure documentation, recovery room timing, and coordination of same-day imaging. Oversee ordering and stocking of all clinical and office supplies (including PPE) within the office practice suite. Monitor supply use and maintain and adjust par levels as needed, including purchase orders, reimbursements, vendor communication, and invoice approvals, as well as IR-specific supplies. Ensure optimal use of the facility throughout all hours of operation by optimizing staffing ratios, patient density and use of clinical space, and ensuring appropriate on-site oversight as the primary practice manager, including IR suite & recovery area utilization and room turnover workflow. Monitor clinic manager dashboard including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management as well as staff productivity for call volume, authorizations, and scheduling, ensuring patient access is optimized and schedules are filled to maximum capacity. Monitor all work queues for completion as they apply to practice operations, including Radiology imaging scheduling, patient flow, and referring provider coordination, and IR queues involving pre-procedure clearance, labs, and post-procedure scheduling. Oversees completion and processing of all front-end Revenue Cycle activities including, but not limited to, physician billing; copay collection, charge champion, monitoring physician note closure, adherence to billing compliance and all Revenue Cycle procedures, etc., and implements workflows designed to improve patient satisfaction and imaging revenue cycle efficiency, including IR charge workflows, and authorization needs for IR procedures. Monitor all physician billing related dashboard and metrics. * Oversees the physical environment of all sites, interfacing with other departments including IT, telecommunications, housekeeping, facilities, and associated vendors, and supports equipment install/upgrade projects and IT upgrades, incl

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