Customer Service Representative

ABC Imaging • New York, NY • 1h ago

Customer Service Representative (Print Production & Front Desk Coordinator)

About ABC Imaging

ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion.

The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.

Key Responsibilities

Monitor and process incoming print jobs via email, production bins, and front counter intake

Accurately code and log customer tickets according to company guidelines and production workflows

Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets

Communicate job requirements clearly to production teams, including operators and prepress staff

Review incoming job details to ensure accuracy, completeness, and print readiness

Follow up with clients regarding file issues, production questions, and scheduling updates

Track jobs through completion and ensure proper job closure, delivery, and shipment logging

Provide professional front desk and phone support to clients and internal teams

Maintain a clean, organized, and efficient reception and production intake area

Manage office and production supplies inventory

Support production staff with administrative and workflow assistance as needed

Perform additional duties as assigned by management

Qualifications

Strong organizational skills and exceptional attention to detail

Experience in customer service, print production, prepress, or graphics environment preferred

Working knowledge of offset printing, digital printing, and production workflows

Familiarity with prepress processes and file preparation standards

Strong problem-solving and solutions-oriented mindset

Excellent verbal and written communication skills

Ability to multitask in a fast-paced, deadline-driven production environment

Proficiency in Microsoft Office (Word, Excel, Outlook)

Experience with graphics applications (Adobe Creative Suite preferred) is a plus

Similar Jobs

Customer Service Associate

Robert Half • Jersey City, NJ • 1h ago

Management & Administrative

Description We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving i...

1h ago

Go to Apply

Customer Service Specialist

NAYA • New York, NY • 1h ago

Management & Administrative

At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Easter...

1h ago

Go to Apply

Customer Service Associate I

Dollar Tree • Carteret, NJ • 2h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Garden City Park, NY • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Senior Corporate Account Manager

Cathay Pacific Airways Limited • New York, NY • 4h ago

Management & Administrative

Senior Corporate Account Manager Cathay Pacific Sales & Distribution Sales and Distribution Department Permanent New York, New York, USA Application deadline: 26 Jun 2026 Company Description Cathay is a leading premi...

4h ago

Go to Apply

Senior Account Manager, Sports and Streaming

Google • New York, NY • 4h ago

Management & Administrative

Senior Account Manager, Sports and Streaming corporatefare_ Google place New York, NY, USA Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge...

4h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Mount Vernon, NY • 4h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4h ago

Go to Apply

Channel Sales Manager, Salesforce - FSI

Deloitte • New York, NY • 4h ago

Management & Administrative

Deloitte is currently seeking candidates for our Channel Sales Manager (CSM) role, focusing on digital transformations enabled by Salesforce solutions for the Financial Services industry. The CSM's primary objective is t...

4h ago

Go to Apply

Channel Sales Manager, Salesforce - FSI

Deloitte • Jersey City, NJ • 4h ago

Management & Administrative

4h ago

Go to Apply

Account Manager - Manhattan, NY - $100,000/yr.

Securitas Security Services USA, Inc. • New York, NY • 4h ago

Management & Administrative

We are seeking a dynamic, professional, and results-driven Account Manager to oversee client relationships, support operational excellence, and ensure the successful delivery of security services. This position serves as...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)