Customer Service Specialist

CITY OF APPLETON • Appleton, WI • 1h ago

JOB REQUIREMENTS: Job Functions Provides exceptional customer service at the 5th floor customer service counter by welcoming and directing visitors, notifying staff of arrivals, and handling incoming calls. Assists citizens and customers by offering information and guidance on policies and procedures for Community Development, Assessor, Parking, Engineering, Inspections, and Health Departments. Prepares, @types, and revises various correspondence, reports, studies, memos, staff reviews, hearing notices, agendas and meeting minutes. Coordinates preparations for select committee meetings by preparing and distributing agendas and meeting materials to committee/board members, applicants, engineers/surveyors, etc. Submits legal notices to newspaper for required timely publications and prepares mailing lists and notifications for neighboring property owners, as required. Attends committee meetings[LJ1], records meeting minutes, and uploads to Granicus[DK2] (Legistar/Media Manager) electronic system. Process and review open records requests and zoning verification letters while ensuring accuracy and compliance with applicable regulations. Coordinate the timely distribution of requested documents to the appropriate parties while maintaining confidentiality. Processes permit applications, enters data into the database, schedules inspections, maintains commercial property files, issues and records permits, creates billings, and processes payments. Manages the scheduling and coordination of meeting rooms and shared spaces to accommodate the needs of various staff and departments. Ensures spaces are reserved, set up, and maintained appropriately for meetings, events, and daily operations. Communicates with stakeholders to confirm requirements, address conflicts, and facilitate smooth logistical arrangements. Prepares and manages department files, records, and reports along with general clerical duties, including typing, filing, and data entry. Handles all mail processes, including sorting, distributing, and preparing mass mailings, while maintaining and updating establishment and client lists. Oversees inventory and ordering of office supplies, machine supplies, forms, and publications. Handles billing and receipting processes, including cash, check and credit card receipting, invoice and procurement card entry with account allocations, while maintaining accurate accounting records. Coordinates staff training, conference registrations, license and membership renewals, arranges accommodations for out-of-town events, and manages all required documentation. Educates customers on parking options and assists customers with purchasing and renewing parking passes, obtaining meter bags and validation stickers, and process necessary parking billings. Handles parking citation inquiries, educates violators of the appeal process, and coordinates with the Parking Utility Manager. Manages citation-related actions, including processing suspensions, satisfactions, court dates, filing paperwork, and collaborating with the Appleton Police Department on towed vehicles, as needed. Performs other duties as assigned. Maintains regular punctual and predictable attendance, works extra hours as required. ** OTHER EXPERIENCE AND QUALIFICATIONS: Applicants should have experience in general clerical work; graduation from high school plus additional training of at least one year of college, business, technical school (including or supplemented by courses in typing, computer use, office practices and clerical subjects); or any equivalent combination of experience and training. ** APPLICATION INSTRUCTIONS: Apply Online: www.governmentjobs.com/careers/appletonwi

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Oshkosh, WI • 3h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3h ago

Go to Apply

Senior Supply Chain Manager

ManpowerGroup • Appleton, WI • 5h ago

Management & Administrative

Senior Supply Chain Manager Location: Northwest Arkansas A leading manufacturer serving aerospace, defense, and industrial markets is seeking a Senior Supply Chain Manager to lead all aspects of supply chain operations,...

5h ago

Go to Apply

Administrative Assistant (HHSD)

CALUMET COUNTY • Chilton, WI • 16h ago

Management & Administrative

JOB REQUIREMENTS: Essential Duties and Responsibilities include the following. Other duties may be assigned. Functions as Administrative Assistant to assigned staff members, providing administrative support and assistanc...

16h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • De Pere, WI • 1d ago

Management & Administrative

1d ago

Go to Apply

Administrative Assistant

ManpowerGroup • Appleton, WI • 1d ago

Management & Administrative

Administrative Assistant We are looking for an experienced Administrative Assistant to work with a food manufacturing company in Appleton, WI. As an integral part of the Operations Team, you will support daily production...

1d ago

Go to Apply

Senior Human Resources Generalist

ITW • Appleton, WI • 2d ago

Management & Administrative

Job Description: We are seeking an experienced and highly capable Senior HR Generalist to support our centralized technical functions, including Engineering, Information Technology, Business Intelligence & Analytics...

2d ago

Go to Apply

Entry Level Architect (Data Centers)

Jacobs • Appleton, WI • 3d ago

Management & Administrative

We are searching for an Entry Level Architect, Sustainability to join our Data Centers team in a hybrid capacity at any of our US based locations. In this position you'll contribute to projects that enable the heart of o...

3d ago

Go to Apply

Security Officer - Part Time

Allied Universal • Oshkosh, WI • 4d ago

Management & Administrative

As a Security Officer - Part Time in Oshkosh, WI , you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity....

4d ago

Go to Apply

Traveling Field Service Representative

FAITH TECHNOLOGIES INC • Menasha, WI • 4d ago

Management & Administrative

JOB REQUIREMENTS: You\'ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, a...

4d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Neenah, WI • 5d ago

Management & Administrative

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)