Summary Two (2) Page Resume Limit Applies for this Position. This developmental position, located at the Dayton VAMC, within the Office of Care Coordination Center, composes a career ladder structure to the full performance level of Administrative Officer, GS-0341-11. Responsibilities Duties include but are not limited to: Maintains administrative systems, prepares administrative paperwork. Personally investigates all formal and informal complaints made by other employees in the Care Coordination Center service line; recommends alternative dispute resolution; recommends corrective actions; requests implementation by appropriate individuals; and notifies employees of decisions and actions taken. Conducts studies on workload trends, compiles workload statistics for staffing, and estimates workload projections through provided formulas and guidelines. Meets/talks with patients, family members and other visitors who have a specific concern that the patient representative has not been able to resolve. He/she works to coordinate/resolve Veteran issues and concerns. Responds to inquiries from patients, family members, Dayton VA members and other parties as appropriate. The incumbent resolves operating problems for users by applications of equipment operating manuals, troubleshooting procedures, and personal knowledge of the system. Oversees the daily operational needs of the scheduling service line within Care Coordination Center. Ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. Gives advice, counsel, and instruction to subordinates and colleagues on both work and administrative matters. Hears and resolves minor complaints for Incumbents; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases. Carries out EEO policy and program activities. Supervisory Duties The incumbent provides administrative supervision to a unit of - 3 Supervisory MSA (Administrative Oversight) GS-0679-08 - 3 Lead Medical Support Assistants GS-7 - 48 Advanced Medical Support Assistants GS-6??????? Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Administrative Officer/PD93979O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: examples of specialized experience include: Knowledge of the VA Health Connect mission, organization, programs and requirements in order to evaluate current work processes to maximize efficiency through process improvement; ability to analyze program data, recommend strategy and operationalize new processes or procedures in order to meet program objectives; ability to professionally communicate verbally and in writing with diverse internal and external customers; knowledge of pertinent regulations, policies and directives that influence or direct how care is delivered in the Care Coordination Center environment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree, or; 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related; OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level GS-11: Specialized Experience: To qualify at this level your resume must demonstrate one year of specialized experience that equipped you with the knowledge, skills, and abilities to perform the duties of an Administrative Officer at the GS-11 grade level. This experience must have been equivalent to at least the GS-09 level in the Federal service. Examples of specialized experience include: Knowledge of the VA Health Connect mission, organization, programs and requirements in order to evaluate current work processes to maximize efficiency through process improvement; ability to analyze program data, recommend strategy and operationalize new processes or procedures in order to meet program objectives; ability to professionally communicate verbally and in writing with diverse internal and external customers; knowledge of capabilities of a variety of software programs, e.g., databases, spreadsheets, and word processing to track, trend and produce program results responses to inquiries, and create presentation materials; knowledge of efficiencies gained through consolidation of a work force in order to reduce overall resource requirements, promote a standardized customer experience and improve agility of the workforce; knowledge of pertinent regulations, policies and directives that influence or direct how care is delivered in the Care Coordination Center environment; knowledge of financial implications of resource requirement in order to ensure return on investment while managing expenditures to the approved program budget; knowledge of human resources requirements and processes to ensure the program is staffed appropriately, vacant positions are efficiently recruited for, and all human resource requirements are fulfilled for VA Health Connect employees. Education: You must possess a Ph.D. or equivalent doctoral degree, OR, 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work; OR, You must possess a combination of Graduate Education beyond a Master's Degree (leading to a PhD) and Specialized Experience. Such experience and education must demonstrate the knowledge, skills, and abilities necessary to do the work. NOTE: You must clearly demonstrate that you possess the knowledge, skills, and abilities on your resume, or you will not qualify for the position. Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
