Assistant Manager, Security Operations - Universal Horror Unleashed

NBC Universal • Orlando, FL • 1h ago

JOB SUMMARY:

The Assistant Manager, Security Operations supports the overall leadership and administration of Security Operations for Universal Horror Unleashed (UHU). This role acts as a key extension of the Security Manager by overseeing daily operations, supporting team leadership, and ensuring alignment across all shifts. The Assistant Manager, Security Operations helps ensure the effective delivery of security services while maintaining compliance with company standards and applicable state regulations. This position also serves as a critical link between frontline leadership and senior management, fostering a safe, secure, and guest-focused environment while partnering with internal leaders, third-party vendors, and law enforcement to support incident response, emergency preparedness, and long-term security planning.

JOB RESPONSIBILITIES:

Oversees daily Security operations across all shifts, ensuring effective deployment of personnel, post coverage, and adherence to operational standards. Supports frontline leaders in driving performance, readiness, and accountability.

Reviews incident reports, supports investigations, and assists with case preparation and documentation. Conducts audits and reviews to ensure accuracy, completeness, consistent policy enforcement, and compliance with company standards, legal requirements, and state regulations.

Provides on-site Security leadership during incidents and emergencies by supporting escalation, decision-making, and coordination with leadership, business partners, third-party vendors, and law enforcement. Ensures timely, professional, and compliant handling of security events.

Supports the execution and continuous improvement of emergency management plans. Assists in communication, training, and coordination with internal and external stakeholders.

Assists in hiring, onboarding, training validation, and ongoing development of Security Team Members. Provides coaching and performance feedback to supervisory staff while reinforcing UDX service and safety standards.

Assists in managing third-party security vendors and external security partners to help ensure alignment with contractual, operational, and regulatory expectations.

Supports the administration of security systems, including CCTV, access control, and ID badging. Partners with Digital & Technology to ensure proper controls, audits, and functionality are maintained.

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

Supervises a Non-Exempt team

ADDITIONAL INFORMATION:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICAITONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Vendor management experience is preferred. Strong leadership, communication, and guest service skills.

Ability to analyze situations, make sound decisions, and lead under pressure.

Demonstrated ability to manage multiple priorities in a dynamic environment.

Knowledge of security operations, emergency response, and regulatory compliance.

Vendor management and partnership experience preferred.

Must demonstrate professionalism, integrity, and sound judgment in all situations.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Required to successfully attend and pass all recurring mandatory/legal licenses and certifications as a condition of employment.

Must obtain and maintain all required security licenses and certifications (e.g., PILB, Guard Card, or local equivalents).

LVMPD Non-Gaming Work Card.

EDUCATION:

Bachelor's degree is preferred.

EXPERIENCE:

3+ years of progressively responsible experience in security, law enforcement, or investigations.

2+ years of leadership or supervisory experience required.

Experience in large-scale operations, entertainment, or hospitality environments preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

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