Account Supervisor/Director

Robert Half • Minneapolis, MN • 4h ago

Description We are looking for an experienced account and operations leader to help guide client success and strengthen day-to-day agency performance in Minneapolis, Minnesota. This role blends strategic account oversight with operational coordination, making it ideal for someone who can connect leadership priorities, team execution, and client expectations. The successful candidate will bring a strong agency background, excellent judgment, and the ability to create structure in a fast-moving environment while supporting continued growth.

Responsibilities:

Direct operational processes across the agency to improve workflow consistency, communication, and delivery quality.

Partner with senior leadership to align business priorities, team capacity, and execution plans across departments.

Coordinate cross-functional teams to keep initiatives on track, remove obstacles, and maintain momentum on key deliverables.

Oversee a select group of client accounts, providing strategic guidance and ensuring strong service, responsiveness, and long-term partnership value.

Monitor project progress, identify resource gaps or operational risks, and recommend practical solutions before issues escalate.

Build and refine scalable ways of working that support agency growth and create greater accountability across teams.

Collaborate with internal specialists to ensure campaigns and client programs are executed accurately and efficiently.

Step in where needed to provide account support, operational leadership, and business continuity as priorities shift. Requirements - At least 7 years of experience in media, marketing, advertising, or an agency-based environment.

Background in areas such as account leadership, media operations, campaign management, agency operations, or related functions.

Strong knowledge of agency workflows, campaign delivery, client service standards, and cross-functional collaboration.

Demonstrated success improving processes and creating more efficient, scalable operating models.

Experience managing client relationships while working effectively with internal teams and business leaders.

Excellent organizational, communication, and problem-solving abilities with a high level of professionalism.

Ability to balance strategic oversight with hands-on execution in a fast-paced, entrepreneurial setting. Innovation starts with people.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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