The application window is expected to close on: 06/26/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .
Candidate must live or relocate to the listed location
Meet the Team
You will join a dynamic Services Sales team focused on driving customer success through strategic outcomes. We partner closely with Account Teams, Customer Success, and product specialists to deliver high-value service solutions that ensure our customers maximize the value of their Cisco investments. Our team is dedicated to fostering long-term partnerships, driving recurring revenue, and aligning our services portfolio with the evolving needs of our customers.
Your Impact
As the chief customer outcomes and services strategist, you will drive incremental services growth by developing and closing high-value opportunities. You will lead the services strategy, ensuring our customers receive the best support coverage and professional services tailored to their business goals.
Lead complex, high-value deals by crafting tailored service solutions and negotiating terms with key stakeholders.
Engage service buyers by connecting business pain points to meaningful outcomes, recasting decision criteria to reflect Cisco's distinctive value.
Drive the use of customer and market data to uncover new opportunities, optimize service adoption, and deliver accurate sales forecasts.
Facilitate cross-team collaboration with Account Teams, CX product management, and renewals to ensure a seamless end-to-end selling approach.
Oversee accounts within a strategically significant region, championing innovative strategies that foster long-term service partnerships and customer satisfaction.
Minimum Qualifications:
Sales Experience: Proven experience in B2B sales, specifically focused on driving recurring revenue and services growth.
Complex Sales Cycles: Demonstrated ability to manage medium-to-high complexity sales cycles.
Data-Driven Forecasting: Strong proficiency in using data analysis to derive accurate forecasts, set sales commitments, and uncover new opportunities.
Collaboration Skills: Excellent relationship-building skills to lead cross-functional internal teams and engage external customers.
Outcome Alignment: Strong capability to connect customer business pain points to meaningful implications and recast decision criteria around measurable outcomes.
Preferred Qualifications:
Bachelor's degree + 7 years of related experience.
Industry Expertise: Prior experience selling enterprise technology, premium support, or professional services.
High-Value Deals: A proven track record of successfully negotiating and closing complex deals.
Executive Engagement: Experience sustaining long-term relationships and negotiating with Champions and Economic Buyers.
THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN AUSTRIA, BELGIUM, FRANCE, GERMANY & NETHERLANDS
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $232,800.00 to $309,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$250,700.00 - $376,400.00
Non-Metro New York state & Washington state:
$232,800.00 - $359,300.00
For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
