Houseperson InterContinental Hotel & Conference Center

IHG • Cleveland, OH • 3h ago

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

At IHG Hotels ® we want our guests to relax and be themselves which means we need team members to:

Be you - by being natural, professional and personable in the way you are with people

Get ready - by taking notice and using your knowledge so that you are prepared for anything

Show you care - by being thoughtful in the way you welcome and connect with guests

Take action - by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

Promote teamwork and quality service through daily communication and coordination with other departments.

Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

IC/JD_Custom Template/CMH-AMER/EN-US/US/04.2012

RESPONSIBLE BUSINESS

May collect newspaper and other items for recycling.

Assist room attendants with heavy items such as mattresses and linens.Deliver linens and other supplies to room attendants.

Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.

Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.

Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling,

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when reading assignments and completing checklists.

May be required to work nights, weekends, and/or holidays. The rate of pay for this role is $17.50/hr.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

If you require reasonable accommodation during the application process, please click here .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

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