Administrative Support Assistant 3 - Field Operations
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Administrative Support Assistant 3 - Field Operations
Salary
$41,100.80 - $60,174.40 Annually
Location
Des Moines - 50315 - Polk County, IA
Job Type
Full-time
Job Number
26-03314
Agency
131 Iowa Department for the Blind
Opening Date
06/09/2026
Closing Date
6/21/2026 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Keri Osterhaus - keri.osterhaus@blind.state.ia.us
To Apply
Applicants MUST attach typing test results to their NeoGov application at the time of applying to be eligible
Description
Questions
Job Description
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
Administrative Support Assistant 3 - Field Operations
Iowa Department for the Blind
The Iowa Department for the Blind (IDB) is seeking a highly organized, detail-oriented, and collaborative Administrative Support Assistant 3 to join our Field Operations team. In this advanced administrative support role, you will serve as the senior administrative support person for Field Operations and provide confidential, high-level support to Vocational Rehabilitation (VR) Program Administrators and staff.
This position plays a critical role in supporting IDB's mission to empower Iowans who are blind or low vision by ensuring efficient office operations, maintaining accurate case documentation, coordinating workflow processes, supporting reporting functions, and assisting staff and clients with responsive customer service.
Only applicants who meet the Minimum Qualification Requirements and all selective requirements (listed below) will be considered.
What You'll Do
Administrative Operations & Office Management
Serve as the senior administrative support person for Field Operations.
Coordinate and manage clerical operations and administrative workflow processes.
Provide training and guidance to new administrative support staff.
Schedule trainings for new VR counseling staff.
Recommend workflow and process improvements to increase office efficiency and responsiveness.
Schedule, organize, attend, and take minutes for management and team meetings.
Schedule appointments, travel, trainings, meetings, and assist with accommodations.
Monitor office equipment usage and maintain office supply inventory.
Order office supplies and materials as needed.
Open, sort, and distribute incoming mail.
Type, proofread, and prepare reports, correspondence, meeting minutes, and related documents for accuracy and professional quality.
Customer Service & Staff Support
Receive visitors and telephone calls and serve as a primary resource for questions, problem solving, and routing inquiries appropriately.
Serve as a resource for staff regarding purchasing procedures, vouchers, authorizations, claims, and administrative processes.
Coordinate communication with internal staff, vendors, service providers, and community partners to support efficient operations.
Assist management in identifying and resolving workflow issues and escalating unresolved concerns when necessary.
Case Management & Reporting Support
Assist with administrative support functions for Vocational Rehabilitation Field Operations, including processing case notes, correspondence, forms, and reports.
Ensure the quality and accuracy of electronic documents and paper case files.
Maintain control of client assignments and monitor timelines to ensure timely receipt of required information and documentation.
Review client records and documentation to ensure compliance with federal, state, and agency requirements.
Assist with data gathering, tabulation, research, and reporting activities.
Generate reports including case review reports, status summaries, and case cost projection reports using various software systems.
Maintain personnel, attendance, performance, and confidential files.
Special Projects & Team Coordination
Perform and supervise completion of special projects under the direction of the VR Program Administrator.
Assist with projects such as data searches, mass mailings, training preparation, and records management.
Collect, maintain, and organize records and documentation to support accurate and timely reporting.
Prepare closed cases for storage according to established procedures.
Provide reading assistance for blind staff and consumers as requested.
Prepare accessible documents for distribution.
Perform additional duties and special projects to support smooth department operations.
Why Join IDB?
At the Iowa Department for the Blind, you'll be part of a mission-driven team dedicated to creating opportunities and promoting independence for Iowans who are blind or low vision. Your work will directly support individuals on their path toward employment, independence, and success while contributing to a collaborative and supportive workplace culture.
Important Note
The Department for the Blind conducts background checks on all finalist candidates prior to any offer of employment.
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees' rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov
Selectives
081 Typing Score of 60 or greater (60-69 WPM):
Information about typing tests and scores related to State of Iowa employment can be found at:https://das.iowa.gov/human-resources/state-employment/typing-test-information
These guidelines must be met and need to be on the typing document you submit:
Gross number of words @typed in afive-minute timed test
Number of errors
Net words per minute (one point deduction for each error)
Your name and date must be on the document submitted to this office.
And it must be signed off by a witness or another person not just from the typing website's electronic signature.
To be considered tests must be attached to the document section in the online application.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
Yes
No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes
No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
I am not a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
06
Selective 081 (Typing Score of 60 or greater (60-69 WPM))
State of Iowa Typing Test Submission - Have you taken a typing exam and submitted your Typing Score of 60 or more?NOTE:Tests MUST be attached to the application for position you are applying for OR submit to DASHRE.Info@iowa.gov.Information about typing tests and scores related to State of Iowa employment can be found at:https://das.iowa.gov/human-resources/state-employment/typing-test-information
Yes - I have taken and submitted a typing test meeting guidelines outlined above in website
No - I have NOT taken and submitted a typing test meeting guidelines outlined above in website
Required Question
Employer
State of Iowa
Agency
131 Iowa Department for the Blind
Address
524 4th St
Des Moines, Iowa, 50309
Website
https://blind.iowa.gov/
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