Back to Jobs search

PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas • Heber Springs, AR • 14h ago

Date: Jun 8, 2026

Req ID: 55607

Location:

Heber Springs, AR, US, 72543

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $52,137.07

Position Number: 22097516

County: Cleburne

Posting End Date: June 12, 2026

Job Summary:

The LTSS Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, and a commitment to delivering high-quality customer service.

Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, etc.)

Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series:Program Eligibility - Career Path

Classification:Program Eligibility Specialist II

Class Code:PPE03P

Pay Grade:SGS06

Salary Range:$52,137 - $77,163

Job Summary

The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.

Primary Responsibilities

Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations. Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines. Maintain case records and documentation in compliance with state and federal regulations. Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed. Identify potential discrepancies or fraudulent applications and escalate cases for further review. Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits. Assist clients with completing forms, gathering necessary documentation, and understanding their case status. Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner. Educate applicants on program policies and available resources to ensure full transparency. Ensure compliance with state and federal regulations governing program eligibility. Conduct quality control checks and audits to maintain accuracy in eligibility determinations. Generate reports and case summaries as required for internal review and audits.

Knowledge and Skills

Proficiency in data analysis, record management, and case processing systems. Strong problem-solving skills to assess and resolve eligibility issues effectively. Ability to interpret program policies and apply them to individual cases. Ability to prepare, present, and review oral and written information and reports. Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner. Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records. Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

Minimum Qualifications

At least two years of experience in eligibility determination, case management, social service administration, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock

Similar Jobs

R&D Design Engineer - Power Distribution Equipment

Siemens • Heber Springs, AR • 1w ago

IT & Engineering

Job Family: Electrification & Automation Req ID: 508830 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital wo...

1w ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Searcy, AR • 7h ago

Retail & Hospitality

179592BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

7h ago

Go to Apply

Central Energy Plant Manager

System One • Searcy, AR • 14h ago

Management & Administrative

Job Title: Central Energy Plant Manager Location: Little Rock, Arkansas Type: Direct Hire Compensation: $95k - $130K Contractor Work Model: Onsite - onsite Overview The Asset Manager II will be responsible to work with a...

14h ago

Go to Apply

barista - Store# 25831, E. RACE AND RAND

Starbucks • Searcy, AR • 2d ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whethe...

2d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Searcy, AR • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Searcy, AR • 6d ago

Management & Administrative

6d ago

Go to Apply

Physical Therapist - CBRU Assistant Program Director

Veterans Affairs, Veterans Health Administration • Searcy, AR • 1w ago

Hospital & Medical

Summary Supervisory Physical Therapist - CBRU Assistant Program Director spends the balance of time assisting with the coordinating, supervising, and directing of the specialized program of the Community Based Rehab Unit...

1w ago

Go to Apply

Teller II (TELLE014395)

Centennial Bank • Searcy, AR • 1w ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4759271 The Teller II will conduct transactions with speed, accuracy, and efficiency w...

1w ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Searcy, AR • 1w ago

Trucking & Construction

Make more of yourself and for yourself. If you qualify, Roehl Transport will pay you to get your CDL (https:www.roehl.jobs/driving-jobs/cdl-truck-driving-schools) & earn a great living as a truck driver. If you are c...

1w ago

Go to Apply

Teller Supervisor (TELLE014381)

Centennial Bank • Heber Springs, AR • 1w ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4757190 The Teller Supervisor ensures that the teller area is managed in an efficient...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)