Field Operations Manager

ABM Industries • Woodbridge, NJ • 1h ago

Overview

The Field Operations Manager (FOM) is responsible for leading day-to-day operations across a portfolio of Amazon fulfillment, logistics, and specialty facilities throughout the NY/NJ metro corridor. This role provides direct leadership to approximately six managers overseeing 10-15 locations and a workforce of approximately 250 employees.

The FOM ensures all sites operate safely, efficiently, and in full alignment with ABM and client expectations. This leader is accountable for service execution, staffing strategy, labor control, quality audits, client relationships, payroll accuracy, compliance, and manager development. The ideal candidate is a hands-on operational leader who can balance field presence with strategic oversight across a multi-site region.

Annual Salary: $85,000-95,000 annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Territory: This Area Manager position is up to 50 percent travel within NY/NJ to visit sites

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf) .

Responsibilities

Operational Leadership

Lead daily janitorial and facility support operations across 10-15 client sites throughout NY/NJ

Ensure all locations consistently meet ABM service standards, Amazon expectations, and contractual scope of work.

Drive execution of route cards, cleaning schedules, staffing plans, and operational best practices.

Respond rapidly to escalations, service failures, staffing shortages, and client concerns with long-term corrective actions.

Maintain readiness for client audits, inspections, and performance reviews.

People Leadership

Directly supervise and develop approximately six managers responsible for site-level execution.

Lead a workforce of approximately 250 employees through effective manager coaching and accountability systems.

Build strong bench strength through hiring, onboarding, training, succession planning, and performance management.

Foster a culture of safety, urgency, teamwork, accountability, and recognition.

Address employee relations matters in partnership with HR and branch leadership.

Client & Relationship Management

Build trusted relationships with Amazon site leadership and key stakeholders across all assigned facilities.

Conduct regular business reviews, site walks, and service alignment meetings with clients.

Ensure timely communication regarding escalations, corrective actions, and operational improvements.

Protect and grow the client relationship through consistent execution and responsiveness.

Financial & Administrative Management

Manage labor performance, payroll accuracy, overtime controls, and staffing to budget targets.

Review headcount versus staffing models and adjust labor deployment as business needs change.

Oversee supply usage, purchasing, vendor support, and expense controls.

Prepare and submit operational reports, financial updates, labor summaries, and action plans.

Quality, Safety & Compliance

Ensure all teammates follow ABM and client safety policies, PPE standards, and regulatory requirements.

Maintain compliance with training programs, onboarding requirements, badging, and certifications.

Conduct quality inspections and leadership audits to validate service execution.

Ensure documentation is complete, current, and audit-ready at all times.

Travel & Schedule Flexibility

Travel regularly throughout the region to support sites, coach leaders, and respond to business needs.

Maintain schedule flexibility, including early mornings, evenings, weekends, and holidays when operationally required.

Qualifications

Minimum Qualifications:

5+ years of leadership experience in janitorial, facilities, logistics, manufacturing, or multi-site operations.

Proven experience managing leaders across multiple locations.

Strong labor management, payroll, staffing, and budget control experience.

Client-facing leadership experience with the ability to influence senior stakeholders.

Strong working knowledge of Microsoft Office (Excel, Word, Outlook, Teams).

Valid driver's license with reliable transportation.

Ability to travel extensively throughout the New York/New Jersey metro area.

Preferred Qualifications:

Experience managing services within large distribution centers, fulfillment centers, or Amazon operations.

Bilingual / multilingual capabilities.

Experience with timekeeping, labor management, and compliance systems.

REQNUMBER: 154797

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Similar Jobs

Operations Manager, Citi Bike

Lyft • New York, NY • 1h ago

Management & Administrative

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Urban Solutions is the operator of six bikesha...

1h ago

Go to Apply

Technical Operations Manager

City of New York • New York, NY • 1h ago

Management & Administrative

Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to...

1h ago

Go to Apply

Technical Operations Manager

City of New York • New York, NY • 1h ago

Management & Administrative

1h ago

Go to Apply

Manager, Business Operations

Indeed • Newark, NJ • 1h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

1h ago

Go to Apply

Manager, Business Operations

Indeed • New York, NY • 1h ago

Management & Administrative

1h ago

Go to Apply

Manager, Marketing Operations

Snap Inc. • New York, NY • 1h ago

Management & Administrative

Snap Inc ( https://www.snap.com/en-US/ ) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering p...

1h ago

Go to Apply

Business Operations Manager, ES - OPS

Amazon • New York, NY • 1h ago

Management & Administrative

Description AWS Support Field Strategy & Operations. AWS SFSO is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers...

1h ago

Go to Apply

Business Operations Manager, ES - OPS

Amazon • New York, NY • 1h ago

Management & Administrative

Description AWS Support Field Strategy & Operations AWS Support Field Strategy & Operations is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market acco...

1h ago

Go to Apply

Senior Manager, Analytics - Emerging Channel

AbbVie • Florham Park, NJ • 4h ago

Management & Administrative

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r...

4h ago

Go to Apply

Administrative Aide II - Museum Studies

NYU Rory Meyers College of Nursing • New York, NY • 4h ago

Management & Administrative

Position Summary Arts & Science is seeking a talented Administrative Aide II to join the Museum Studies program. This individual will perform a wide range of clerical, secretarial and general office duties including...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)