Product Support Manager, Core Account Access and Security
corporatefare_ Google place Sunnyvale, CA, USA; Boulder, CO, USA
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
infooutline_
XThe application window will be open until at least June 22, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Boulder, CO, USA .
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
Experience designing and delivering user experiences that focus on usability and effectiveness for global audiences.
Experience solving problems through analytical troubleshooting, with the ability to draw insights from data and implement recommended actions.
Ability to manage multiple, time-sensitive projects with competing priorities independently, driving projects to completion with high attention to detail and minimal guidance.
Ability to collaborate and build consensus with stakeholder groups across global locations (e.g., Zurich, Munich, Dublin, and Sunnyvale) to drive project decisions.
Excellent communication and people management skills with the ability to translate business needs into technical solutions for internal and external partners.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Product Support Manager, you will help design and manage identity verification operations with a focus on consumer support experiences across products to earn users' trust while helping them get the most out of Google. You will improve the user experience through usable, accessible, and personalized support for manual identification documentation review operations to verify user age and prevent abuse. You will manage operational health and expand the scope of account access strategy to deliver helpful and personalized experiences at scale while protecting user online identity. You will act as a key liaison between Product Management, Engineering, and vendor leads to drive cross-functional collaboration and ensure the resolution of complex user challenges.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefits
Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .
Responsibilities
Represent the user by providing quantitative and qualitative insights and analysis to the core product area for identity and age verification operations.
Contribute to the evolution of the user experience strategy by analyzing product and market landscapes to identify improvement opportunities.
Use internal tools, logs, and data to troubleshoot issues and identify scalable solutions through tool, training, or process improvements.
Plan and execute innovation projects, including piloting and optimizing new processes to meet international product goals.
Collaborate with Support, Product, and Engineering partners to drive proposals that improve the end user experience and ensure resolution of top user issues. Manage stakeholder expectations and communicate project knowledge and priorities to internal teams and external partners.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\KnowYourRights\10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
