Job Title: Account Manager
Job Description
This role combines account management and project coordination in a fun, fast-paced environment. You will serve as a primary point of contact for members, coordinating the full lifecycle of their projects while delivering a highly personalized and creative experience. The position requires extensive phone and email communication, use of multiple software tools to manage and analyze customer accounts, and close collaboration with internal teams to ensure high-quality, timely delivery of services and continuous process improvement.
Responsibilities
Serve as the main point of contact for members and provide a personalized, creative experience throughout the lifecycle of their projects.
Coordinate the entire lifecycle of member projects, from initial engagement through completion, ensuring all milestones and deliverables are met.
Communicate extensively with customers via phone and email to understand their needs, answer questions, and provide effective solutions.
Use a wide variety of software systems, including Excel and CRM tools, to navigate customer accounts, research and review policies, and maintain accurate records.
Proactively monitor customer accounts to anticipate potential issues and resolve them before they affect the customer experience.
Collaborate closely with publishing and other internal teams to ensure members are enrolled in the appropriate service packages and receive a high-quality product.
Work cross-functionally with other departments to ensure products and services are delivered accurately and on time.
Meet or exceed all performance, quality, and customer satisfaction metrics established for the role.
Analyze data and best practices to assess performance drivers and identify opportunities to improve account performance and customer outcomes.
Initiate and drive process improvement projects within the department, seeing them through from concept to completion.
Manage high-volume processes while maintaining strong attention to detail and accuracy.
Prioritize and manage multiple tasks simultaneously, ensuring timely follow-up and resolution for customer requests and internal initiatives.
Communicate clearly and professionally in both written and verbal form with internal and external stakeholders.
For bilingual team members, communicate with customers in both English and Spanish to support a broader member base.
Essential Skills
Associate's degree.
1+ years of customer service experience.
2+ years of sales or account management experience.
Experience working with high-volume processes.
Working knowledge of Microsoft Office applications.
Proficiency with Excel.
Experience with CRM systems.
Experience analyzing data and best practices to assess performance drivers.
Strong oral and written communication skills in English.
Ability to work weekends and overtime as needed.
Ability to quickly learn new systems and software.
Strong organizational, multitasking, and follow-up skills.
Analytical problem-solving ability and an ownership mentality in ambiguous environments.
Additional Skills & Qualifications
Bachelor's degree preferred.
Experience in sales, account management, administrative support, or sales support.
Experience in customer service within a fast-paced, high-growth environment.
Aptitude for building processes from scratch and driving innovation in operational or delivery-focused settings.
Experience using data to drive decisions and optimize performance.
Experience working cross-functionally with multiple internal teams.
Bilingual English-Spanish skills preferred for at least one or two hires.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Demonstrated ability to prioritize competing demands while maintaining high quality standards.
Work Environment
This is a 6-month contract role with potential for extension, supporting one of the fastest-growing programs within the organization. The position is fully on-site five days per week in Austin, working closely with a collaborative project and publishing team. The environment is fast-paced, dynamic, and highly customer-focused, with extensive use of Microsoft Office, Excel, CRM platforms, and other internal software tools. Work may include weekends and overtime based on business needs. The culture emphasizes innovation, process improvement, ownership, and delivering a consistently high-quality experience for members.
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $38.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Jun 19, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
