Front Office Manager - Canopy

Sherman Associates, Inc. • Minneapolis, MN • 1h ago

Job Descriptions:

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts,' that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy's 'Positively Yours' service culture is a kept Brand promise, delivering a consistent 'Positive Stay,' where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

We are currently seeking a talented, successful, and skilled-leader to join our team as a Lead Welcome Enthusiast! Often known as the Front Office Manager, the Lead Welcome Enthusiast oversees the operations of the hotel front desk and plays a pivotal role in leading the guest experience. We are seeking someone with a strong background leading teams with in-depth knowledge of Hilton's OnQ system.

ESSENTIAL FUNCTIONS

Operates the Front Office properly, efficiently and with profitability, which includes overseeing Front Desk staff, Night Audit, Van Drivers and Security

Delegates duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order

Ensures proper staffing at all times

Ensures that Brand quality standards, policies and procedures of the company are properly understood and followed through and among front desk colleagues

Controls and analyzes departmental costs to ensure spending is within budget

Performs some aspects of human resources such as training functions, including hiring, performance appraisals, coaching, training, disciplinary actions, etc.

Handles all guest complaints and comments relating to the Hotel and the department tactfully

Cooperates and coordinates teamwork with other departments

Manages room inventory and availability on day of arrival

Ensures all preparations are made to for a smooth arrival for all guests

Ensures the department meets all audit requirements

Ensures all Front Desk staff are trained in all emergency/evacuation procedures

Monitors all Front Desk staff to ensure all proper procedures and cash handling occurs, deficiencies are corrected, retrained and disciplined as appropriate

Maintains Front Desk logs and reports to ensure all unresolved items are followed up and properly resolved in a timely manner

Completes additional duties as assigned

Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

All guests must be treated in a manner to ensure their complete satisfaction

Always strive to exceed guest expectations and meet brand standards

Produces required volume of work by planning, organizing, and prioritizing work duties

Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures

Attends all required department and hotel meetings

Supervisory Responsibility

As applicable, supervises, coaches, directs, trains and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.

Required Experience:

Minimum Requirements:

5-7 years in hotel Front Office management experience, ideally within a high-end boutique brand in an urban market

Strong knowledge and working experience with Hilton brand and systems (OnQ)

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required

Extensive knowledge of the hotel, its services, and facilities

Ensure compliance with federal, state and local laws regarding health and safety services

Ability to communicate effectively and follow directions in a multi-lingual environment

A passion for the mission, vision, and values of Sherman Associates

Schedule may vary due to the specific needs of the hotel

Successful problem solving skills

Ability to work well in a team environment

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs

Must have the ability to move around freely throughout the property and office, and necessity varies from day to day

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Must be able to lift up to 25-30 lbs. occasionally

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

ADDITIONAL SCREENING REQUIREMENTS

Must successfully meet criminal background screening requirements for position.

Keyword: Front Office Manager - Canopy

From: Sherman Associates

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