Requisition number: 2367145
Job category: Healthcare Delivery, Patient Services
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals
Working Hours: (40Hours a week ) Monday through Friday an 8-hour shift to be determined from 8:00 am to 5:00 pm. May change due to business needs.
Location : 21401 72 nd Ave. W, Third Floor, Edmonds, WA 98026 and 3901 Hoyt Ave., Everett, WA 98201
Primary Responsibilities:
Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Follow the payment Security policy and procedures according to Optum Medical guidelines
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
Schedule and coordinate all patient appointments as directed
Maintain an organized and clean work area, free of clutter
Prepare all documentation and records with accuracy as directed or necessary for the patient's care
Meet or exceed the performance measures established by the Practice Management Dept.
Follow established policy and procedures related to the position
Participate and contribute to a team-based environment
Maintain a team supportive attendance record
Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
Follow OSHA/WISHA (including usage of PPE) guidelines
Follow HIPAA regulations
Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
Ability to cover other offices as needed
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or Healthcare experience
Ability to travel to both locations
21401 72 nd Ave. W, Third Floor, Edmonds, WA 98026
3901 Hoyt Ave., Everett, WA 98201
Preferred Qualifications:
1+ years of experience working knowledge of Epic EMR software
Experience taking inbound and making outbound calls
1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, and insurance verification or Healthcare experience
Soft Skills:
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with a diverse team
Strong organizational and time management skills
Ability to work independently or in a team setting as directed
Ability to maintain good judgment and accountability
Demonstrated ability to work well with health care providers and clinical team
Ability to multi-task and prioritize tasks to meet all deadlines
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
RPO, #RED
