Summary This is a remote position. Salary will vary based on your geographic location. Please visit the OPM Salary website to view the salary for your location. Responsibilities The Supervisory Veterans Claims Examiner (VCE) is responsible to the Education Call Center Manager for technical and administrative tasks of the Education Call Center. The Supervisory VCE has knowledge of all aspects of education benefits administered by the Department of Veterans Affairs, the education process, including the utmost attention to customer service skills. The Supervisory VCE assists team members with difficult problems on procedural and technical matters, especially where no precedent has been established; maintains knowledge of veteran interview procedures, the education award procedures, debt collection procedures; maintains technical competence of all the computer applications needed in the day-to-day operations. Specific duties include: Works with team(s) in planning, workload, ensuring its completion by team personnel, and resolving problems as they occur. Provides support, advice, counsel, and instruction to employees on work and administrative matters. Advises and recommends new procedures to meet changing needs to achieve the utmost efficiency on teams. Responsible for systematic review of all operations of the teams. Serves as team supervisor and technical resource advisor for one or more teams. Assists in resolving disciplinary problems within teams through the use of counseling and employee training. Assists teams in matters pertaining to on-the-job training for new employees and in determining the need for additional refresher training for experienced staff members. Schedules and assigns training to ensure regulatory changes are implemented throughout teams. Acts as the final arbitrator of technical disputes among team/team members. Advises and consults with the Education Call Center Manager on difficulties encountered or problems arising in work relationships with other divisions or services within the division. Approves/disapproves leave. Work Schedule: Full time, Monday through Friday, 8:00 AM - 4:30 PM Central Time with late shift rotation of 10:00 AM to 6:30 PM Central Time Compressed/Flexible: Not Available Telework: This is a remote position. Position Description/PD#: Supervisory Veterans Claims Examiner; PD06245A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 06/09/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization (GS-11). Specialized experience is defined as experience that includes: Applying current and/or recent laws and regulations governing the compensation of VA Education GI Bill (GIB) benefit programs and the benefit eligibility requirements specified for Veterans and beneficiaries; Addressing and resolving complex issues relating to education services for Veterans and beneficiaries provided by the VA; AND Performing reviews related to work accomplished Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Generally sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Education is not qualifying at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
