Operations Manager - Healthcare

Allied Universal • Charlotte, NC • 1h ago

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Salary based on experience up to $65,000

Why Join Allied Universal?

Career Growth: Opportunities to advance within a global leader in security services

Impactful Work: Play a vital role in protecting people, property, and businesses

Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams

Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

Experience in leading, developing, and retaining a dynamic team while building positive client relationships

Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

Proficiency in web-based applications and computer systems, including Microsoft Office

Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

College degree in Business Administration or a law enforcement-related field

Law enforcement, military, and/or contract or proprietary security services, or facility management experience

American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification

Previous payroll, billing, or scheduling experience

Aptitude with security systems: CCTV, access control, and badge administration

Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Job ID: 2026-1608238

Location: United States-North Carolina-Charlotte

Job Category: Account Manager, Management

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