Customer Service Representative (Hybrid)Job Description
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support participants through phone and email interactions. In this role, you will gather and document participant information, resolve concerns efficiently, and provide education to improve user experience and minimize repeat inquiries. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for delivering high-quality customer service.
Key Responsibilities
Deliver exceptional customer service with a focus on first-call resolution
Handle inbound phone calls, assigned email requests, and escalated inquiries
Accurately gather, document, and maintain participant information
Assist participants with registration and login issues
Guide users in navigating program-specific websites and private portals
Respond to general questions related to available applications and services
Collaborate with Account Management to resolve complex, non-routine issues
Support participants in completing surveys over the phone
Maintain detailed records of all interactions and follow-up actions
Educate participants to reduce future support needs and improve satisfaction
Required Skills
Strong customer service and issue resolution skills
Excellent verbal and written communication abilities
Strong attention to detail and active listening skills
Proficiency with computer systems and applications (MS Word, Excel)
Ability to multitask and manage multiple inquiries effectively
Professional phone presence, tone, and demeanor
Basic data entry and documentation experience
Qualifications
High School Diploma or GED required
1-3 years of experience in a call center, healthcare, insurance, or related environment (or transferable experience)
Demonstrated ability to work in a fast-paced, customer-focused setting
Willingness to work a flexible schedule and overtime as needed
Successful completion of a drug screening
Preferred Qualifications
Bilingual in Spanish and English (highly preferred)
Experience in healthcare, insurance, or technical support environments
Work Environment & Schedule
Hybrid role (in-office and remote flexibility)
Must live within 1 hour of the office
Required to work in-office at least twice per week
Mandatory in-office training, with additional in-office time required immediately following training
Option available to work fully in-office if preferred
Additional Information
All interviews will be conducted via video conference
Collaborative and supportive team environment
Opportunity to grow within a customer service and healthcare-focused organization
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Jun 19, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
