Customer Service Representative (Contract)
Location: 941 Avenida Acaso, Camarillo, CA 93012
Schedule: 8-hour shift (start time between 7:00 AM - 9:00 AM)
Duration: 3-6 Month Contract
Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to support one of the world's leading food diagnostic companies. This role is ideal for someone who excels in a fast-paced, call-center environment and has experience handling high-volume customer interactions, order processing, and administrative support.
Key Responsibilities
Provide exceptional customer service via phone, email, live chat, and e-commerce platforms
Process customer orders, returns, and repair requests accurately in ERP systems
Enter and track purchase orders, ensuring timely coordination with shipping and production teams
Generate and send paper and electronic invoices to customers
Assist customers with product inquiries, pricing, order details, and basic technical support
Coordinate with Shipping, Production, Accounting, and Quality teams to ensure order accuracy and resolution
Manage and track instrument repair requests from initiation through completion
Handle irate customers professionally, resolving issues and de-escalating concerns
Participate in process improvement initiatives to enhance service quality and efficiency
Required Qualifications
High School Diploma or GED required (Bachelor's Degree preferred)
1-2+ years of customer service or support experience
Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience with customer database systems (MS Navision, MS CRM preferred)
Strong data entry accuracy and attention to detail
Ability to handle high call volumes in a fast-paced environment
Preferred / Nice-to-Have Skills
Order entry and ERP experience
Technical support or help desk background
Troubleshooting and problem-solving skills
Sales or upselling experience
Strong written communication and email correspondence
Core Competencies
Excellent verbal and written communication
Strong attention to detail and accuracy
Ability to work both independently and within a team
High level of professionalism and discretion
Strong attendance and reliability
Adaptability in a dynamic, changing environment
Work Environment
Office-based call center environment
Collaborative, team-oriented setting supporting multiple departments
Opportunity to gain experience with a globally recognized organization
Why Join Us?
Gain exposure to a leading company in the food diagnostics industry
Opportunity to build your experience in customer service, ERP systems, and cross-functional collaboration
Supportive team environment with opportunities to contribute to process improvements
Job Type & Location
This is a Contract position based out of Camarillo, CA.
Pay and Benefits
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Camarillo,CA.
Application Deadline
This position is anticipated to close on Jun 12, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
