We are seeking a Business Communications Advisor - AI Workflow and Solutions to join our team. This role is responsible for identifying business needs and workflow inefficiencies, translating those needs into prioritized AI use cases and requirements, and building practical solutions that improve how teams operate. The person in this role will serve as both a consultant and a builder-partnering with stakeholders to identify opportunities, define future-state workflows, and implement AI-enabled solutions such as agents, automations, and other workflow improvements.
This role is ideal for someone who combines business analysis, product thinking, and hands-on solution development. The ideal candidate is comfortable working with ambiguity, diagnosing workflow challenges, evaluating solution value, and turning ideas into deployed solutions that align with the broader AI strategy.
Responsibilities Include
Business Needs Analysis and Workflow Consulting
Partner with stakeholders to understand business needs, operational pain points, and workflow inefficiencies across Marketing and Communications
Analyze current-state workflows to identify opportunities for AI-enabled process improvement, automation, and redesign
Serve as a consultant to teams on how to evolve ways of working through AI, agents, and automation
Facilitate discussions that clarify problems, desired outcomes, and opportunities for workflow transformation
Use Case Definition and Prioritization
Translate business needs into clear use cases, workflow requirements, acceptance criteria, and success metrics
Assess solution feasibility, expected value, scalability, effort, and risk
Prioritize opportunities in alignment with team needs, business impact, and the broader AI strategy
Help manage a pipeline of solution opportunities from intake through recommendation and delivery
Solution Design, Build, and Implementation
Design, build, test, and deploy AI-enabled solutions including agents, automations, workflow improvements, and supporting tools
Own implementation for assigned solutions, coordinating requirements, testing, stakeholder input, and rollout
Iterate on solutions based on performance, feedback, and evolving business needs
Maintain and enhance deployed tools and workflows to improve effectiveness and adoption over time
Governance, Adoption, and Continuous Improvement
Ensure solutions align with enterprise policies, governance requirements, and responsible AI practices
Support teams in adopting redesigned workflows and integrating AI-enabled solutions into day-to-day operations
Monitor usage, outcomes, and performance to identify gaps and opportunities for refinement
Document reusable patterns, use cases, and recommendations that can be scaled across the function
Ideal Candidates Will Offer
Bachelor's degree in Marketing, Communications, Artificial Intelligence, Information Technology, Data Science, Business or a related field, plus 5 years of relevant experience
Demonstrated technical foundation with at least two of the following:
Formal education in AI, computer science, data science, or a related field
Professional training or certification in AI
Hands-on experience building AI agents, automations, workflow tools, or other data-intensive solutions
Experience in business analysis, requirements gathering, workflow/process design, and solution implementation
Ability to translate ambiguous business needs into structured requirements and practical solutions
Experience evaluating and prioritizing opportunities based on business value, feasibility, and strategic fit
Proven experience working in an AI-forward way and using modern tools to build or configure solutions
Strong written, verbal, and interpersonal communication skills, with the ability to consult effectively across stakeholder groups
Analytical mindset with the ability to diagnose workflow challenges, identify opportunities, and implement improvements
Strong project and delivery management skills, with the ability to manage multiple workstreams in a fast-paced environment
Ability to work collaboratively
Ability to work from a Cigna Group office 3 days a week, as directed by the business
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
