Aftersales Supply Chain Operations Analyst

Subaru of America • Camden, NJ • 1h ago

Job Summary

Serves as a critical analytical support to the Inventory Planning and Aftersales Supply Chain Teams. Focuses on developing, maintaining, and continuously improving reporting, data quality, and performance insights that enable effective inventory decisions.

Job Responsibilities

Develops, maintains, and enhances recurring operational reports that provide visibility into inventory health, fill rates, backorders, and supply constraints. Delivers timely and accurate reporting to internal stakeholders (Planning and field teams, ports, and leadership). Translates complex datasets into clear insights, highlighting actionable trends and risks.

Partners with Information Technology (IT) and cross-functional teams to improve data accuracy, system functionality, and reporting automation. Identifies and resolves data inconsistencies across systems (inventory, purchase orders, shipments, forecasts). Supports ongoing data cleansing efforts to reduce planning disruptions caused by inaccurate or outdated information.

Analyzes key performance indicators (KPIs) including fill rate, inventory turns, backorders, and excess and obsolete inventory. Identifies root causes of service level gaps, including parts shortages, demand variability, and supply disruptions. Provides insight into inventory imbalances across distribution points (e.g., ports, warehouses, retailer networks).

Supports accessory and parts readiness for new model introductions and major business changes. Evaluates supply performance, including purchase order alignment, supplier delivery, and inbound visibility. Provides support to Sales Team aimed at improving accuracy in penetration rates and identifying demand drivers.

Maintains standard operating procedures (SOPs) for Accessory Planning Team. Creates and updates SOPs and shares the SOPs with Planning Team and management for final review and approval.

Serves as a primary interface with operational-level staff at outside vendors. Resolves day-to-day problems independently in order to keep supply chain operations running efficiently.

Additional Responsibilities

Prepares materials, such as trend analysis, reporting, and presentation slide decks for vendor consultations and visits and participates as necessary by giving well-informed input.

Completes testing and development work in partnership with IT on Aftersales Supply Chain systems when system updates occur.

Supports Aftersales Supply Chain Team through staffing changes and challenges, such as staff vacancies and unexpected, high priority issues.

Represents the Aftersales Supply Chain Team to IT in Electronic Data Interchange (EDI) development.

Job Requirements

Education: Bachelor's Degree required

Work Experience: At least 4-6 years of relevant work experience (with BA degree) (Required)

Skills & Experience:

General understanding of core supply chain concepts of order to fulfillment.

Experience with the various Subaru of America (SOA) supply chains (vehicles, parts, accessories) Preferred

Experience with data management systems (such as Oracle Business Intelligence [OBI], Qlik, Tableau, RapidResponse, Xelus, Manhattan, RedPrairie).

Excellent Microsoft Office skills.

Excellent analytical and detail-orientation skills.

Ability to balance multiple priorities in a dynamic environment.

Ability to effectively communicate at every level of the Subaru organization (including executive, staff, field, and retailers).

Work Environment

Office Location: Camden, NJ; apart of the Greater Philadelphia Area (Philly)

Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding

Compensation: The Recruiting base salary range for this full-time position is $72,000 -$92,000 /year. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: P2).

Why Join Us? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits

Medical, Dental, Vision Plans

Pension, Profit Sharing, and 401K Match Offerings

15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays

Tuition Reimbursement Program: $15,000 yearly benefit

Vehicle Discount Programs

Learning & Development:

Professional growth and development opportunities

Direct partnership with senior leadership

Formal Mentorship Program

LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs!

About Subaru

Love. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

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