Emergency Telecommunications Dispatcher

City of Holyoke • Holyoke, MA • 3h ago

Job Title: Emergency Telecommunications Dispatcher FT Department:
Holyoke Police Department Reports to: Chief of Police Job Summary:
Receives requests for police, fire, and emergency medical assistance,
including Enhanced 911 (E911) service. Answers telephone calls and
dispatches service unit using computer keyboard for data entry into
Computer-Aided Dispatch (CAD) to maintain records of incoming calls and
dispatching. Monitors police, fire, and other alarm systems. Performs
tests and minor maintenance of the emergency telecommunications
equipment. Supervisory Responsibilities: None Duties/Responsibilities: ?
Processes incoming E911 and other phone calls, obtains detailed
information, makes appropriate disposition of the call ? Operates radio,
telephones, recording systems, computer systems, E911 equipment, alarm
and security systems, and various other police and public safety
information systems. ? Receives and processes radio transmissions from
police and other various public safety providers and maintains
appropriate records. ? Processes information regarding other agencies
and departments, enters, and retrieves a variety of data from computer
and other information systems. ? Maintains records. ? Operates and
maintains standard office equipment. ? Maintains logs including
communications, resource and referral data, and the location of
personnel and equipment. ? Follows communications center guidelines,
directives, announcements and special orders. ? Broadcasts pertinent
weather bulletins or other civil defense bulletins. The essential
functions or duties listed above are intended only as illustrations of
the various @types of work that may be performed. The omission of
specific statements of duties does not exclude them from the position if
the work is similar, related or a logical assignment to the position.
Knowledge, skills, and abilities required: ? Must be fluent in English.
Must be able to remain calm in an emergency. Must have a MA Driver?s
license and reliable transportation. Ability to write/@type proficiently.
The City of Holyoke is an equal opportunity employer and does not
discriminate because of age, ancestry, color, creed, disability,
ethnicity, family status, gender, genetic information, marital status,
military status, national origin, political affiliation, pregnancy,
race, religion, sex, sexual orientation, veteran status, or any other
legally protected category. Knowledge, skills, and abilities preferred:
? Current APCO (Association of Public Safety Communications Officials)
certification and Telecommunication certification. Education,
certification, licensure, or other similar requirements: ? High School
graduate or equivalent; Must pass a criminal background check and drug
check. If not certified, must become certified in APCO and
Telecommunication within one year of hire date. Job Environment: ? Has
constant contact with the public and others by telephone ? Operates
office equipment. Errors can result in the disruption or inadequate
provision of Police Department services with potentially significant
impact upon public safety. ? Has access to sensitive and confidential
information about crimes and other matters. Errors could endanger public
safety, have legal ramifications, and cause adverse public relations. ?
The dispatcher is an essential public safety employee and is required to
report to work even during inclement weather or other occurrences that
make or may make travel difficult or hazardous. Physical Requirements: ?
The physical demands of this position are similar to any typical office
environment, which involves sitting for long periods and using office
equipment including a computer and telephone. ? While performing the
duties of this job, the employee is frequently required to stand, sit,
and use han

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