Job Title: Accounts Support CoordinatorJob Description
The Accounts Support Coordinator will support a 3-6 month, project-based assignment focused on reconciling inactive customer credit accounts and issuing refunds. This role combines detailed data review, administrative support, and professional outbound customer communication to validate customer information, collect required documentation, and ensure accurate processing of refunds. The position is ideal for someone who enjoys structured processes, handling documentation, and providing reliable support to both customers and internal teams.
Responsibilities
Review and validate customer account information related to outstanding credit balances to ensure accuracy and completeness.
Conduct professional outbound phone calls to customers to confirm mailing addresses and contact details.
Request, collect, and track W-9 forms and other required documentation from customers.
Perform accurate data entry of customer and account information into internal systems and spreadsheets.
Maintain organized and up-to-date records of customer communications, documentation, and refund status.
Coordinate with internal teams to help ensure customer refunds are processed accurately, efficiently, and in alignment with established procedures.
Support accounts receivable and credit-related activities as part of the project scope.
Provide general clerical and administrative support, including filing, document management, and basic reporting as needed.
Handle sensitive or confidential information with discretion and in accordance with company policies.
Work independently within a project-driven environment while following established processes and meeting deadlines.
Essential Skills
Previous experience in administrative support, data entry, customer service support, accounts receivable, or collections.
Comfort making professional outbound phone calls and sending clear, courteous emails to customers.
Strong attention to detail with the ability to manage documentation and records accurately.
Ability to work independently while following established processes and project guidelines.
Proficiency with basic office tools, including spreadsheets (such as Excel), email, and internal systems.
Ability to handle sensitive or confidential information with professionalism and discretion.
Professional written and verbal communication skills.
Additional Skills & Qualifications
Experience supporting accounts receivable, credit, or collections processes in a previous role.
Background in clerical work or administrative office environments.
Comfort working in a project-driven setting with clear deliverables and timelines.
Basic proficiency with document management and tracking tools.
Customer service mindset with the ability to communicate clearly and respectfully with a variety of customers.
Work Environment
This is a temporary, project-based contract role lasting approximately 3-6 months. The standard schedule runs from 8:00 a.m. to 4:30 p.m., including two 15-minute breaks and a 30-minute lunch period. The position operates in a structured office environment that relies on computers, spreadsheets, email, and internal account management systems. Work is primarily performed at a desk, focusing on data entry, documentation review, and phone-based communication with customers. The environment supports independent work while also requiring coordination with internal teams to complete refund processing tasks efficiently. Typical office attire is expected, appropriate for a professional setting that involves regular customer and internal team interactions.
Job Type & Location
This is a Contract position based out of La Vergne, TN.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in La Vergne,TN.
Application Deadline
This position is anticipated to close on Jun 19, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
